CSA Question

[pwpriyadars]

While testing a catalog item for ordering an expensive computer, the mandatory approval is
being skipped for requester Bob Smith, but not for any of the other requests. what could explain
the issue?
a) the manager does not have a delegate assigned
b) there is a business rule, excluding bob Smith with from any approvals
c) the Bob Smith user account, does not have a manager specified
d) Bob Smith is a VIP
e) Bob Smith does not have a delegate set up on his account

The answer should be option d)Bob Smith is a VIP? Please provide your inputs.

[J Siva]

Hi @pwpriyadars 

Ans: There is a business rule, excluding bob Smith with from any approvals

PFB community post.

https://www.servicenow.com/community/itsm-forum/skip-approval-for-a-requester/m-p/460520/page/2

Regards,

Siva

[pwpriyadars]

@J Siva Thanks for the solution.

Can you please help in answering the below questions?

Q1) A department uses SLA data extensively to run reports. they keep asking for help with
building reports off of the same set of tables. they seem to be conducted by dot walking. What
could you do to make it easier for them to build their reports?
a) System table flow house their reporting data
b) write knowledge articles explaining how to do dot walking
c) create a data source for them and show them how to use it
d) send a team member to a reporting class knock out any untrained users
e) show them how to export to excel format

Q2)A new service desk employee in Latin America Complaints that the create dates and time
are incorrect on their incident list. what would you suggest to fix this issue?
a) use the system properties to correct the instance time zone
b) have them correct the time zone on their computer
c) recommend they use Chrome instead of explorer
d) Have them use the gear icon to set the employees time zone
e) have them clear their cache

[Sandeep Rajput]

Q1) A department uses SLA data extensively to run reports. they keep asking for help with
building reports off of the same set of tables. they seem to be conducted by dot walking. What
could you do to make it easier for them to build their reports?
a) System table flow house their reporting data
b) write knowledge articles explaining how to do dot walking
c) create a data source for them and show them how to use it
d) send a team member to a reporting class knock out any untrained users
e) show them how to export to excel format

Q2)A new service desk employee in Latin America Complaints that the create dates and time
are incorrect on their incident list. what would you suggest to fix this issue?
a) use the system properties to correct the instance time zone
b) have them correct the time zone on their computer
c) recommend they use Chrome instead of explorer
d) Have them use the gear icon to set the employees time zone
e) have them clear their cache

[pwpriyadars]

Also, please help in answering the below questions:-

Q1) A department uses SLA data extensively to run reports. they keep asking for help with
building reports off of the same set of tables. they seem to be conducted by dot walking. What
could you do to make it easier for them to build their reports?
a) System table flow house their reporting data
b) write knowledge articles explaining how to do dot walking
c) create a data source for them and show them how to use it
d) send a team member to a reporting class knock out any untrained users
e) show them how to export to excel format

Q2)A new service desk employee in Latin America Complaints that the create dates and time
are incorrect on their incident list. what would you suggest to fix this issue?
a) use the system properties to correct the instance time zone
b) have them correct the time zone on their computer
c) recommend they use Chrome instead of explorer
d) Have them use the gear icon to set the employees time zone
e) have them clear their cache