CSDM & Technical Services

[mauryd_collins]

Hi Folks-

We're on our CSDM journey.  As we're making good progress, we're stuck on how to identify/map/relate technical services via a Business Capability.  We have designed our capability model not just what the business does, but also what our IT teams deliver especially around infrastructure platforms.  This enables our infrastructure Architects to see simpler view of what we technically offer.  The current CSDM model (see model image we refer too) does not map to Technical Services to the Capabilities, but does so for Business Services.  So, we're scratching our head, why not.  If Business Services do, why not Technical Services.  Just want to draw line on the CSDM model from Tech Services to Business Capability...:)

That said, any recommendations on how we can represent our IT infrastructures services as a Capability from a Technical Service?  We didnt view as App Service or even as I heard in the YouTube video "System Service".  Also, did seem to fit to create a Business App.  Could be wrong, hence the guidance.

Example: File & Block storage.  Both are different types of storage platforms delivered by a different technology vendors.  In turn, we identify each as a Technical Service, then map our applications (App Services) to the specific tech service.  App ABC depends on File Storage (Product name). 

Note: We don't use technical service offerings & do not foresee in the near future.

Much thanks!

[tamir]

Hi Mauryd,

Is your question a technical one, how to technically create the relationship between the Capability and the Technical Service, or more around best practices of modeling the relationship in the CMDB?

Thanks,

Tamir

[mauryd_collins]

Thanks Tamir for the reply.  More around best practices of modeling to minimize technical debt.  Fully versed on how to create relationships.

Look forward to your reply.  Thanks again!

[Dr Atul G- LNG]

Hi @mauryd_collins 

Might be helpful

[mauryd_collins]

Thanks Atul.  Fully versed on the table you referenced.  My question centered on a use case of mapping infrastructure services to our capability model w/o the need/configuration of an App Service.