Identification and Reconciliation

shivaadapa
Tera Expert

‎11-22-2023 04:47 AM

Hi

I want to know CIs which are hardware class is not processed via IRE? In which table and what type of conditions should I apply on which fields?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-22-2023 09:06 AM

Hi @shivaadapa 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829078

 

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Ashok Sasidhara
Tera Sage
Tera Sage

‎11-22-2023 10:24 PM

There is a free plugin named 'CMDB and CSDM data foundations dashboard'.  Following is the store URL for this app:

https://store.servicenow.com/sn_appstore_store.do#!/store/application/5c0b68e35300101032b7ddeeff7b12...

 

This can be activated from the 'Plugins' section of the application navigator. Once this is activated, open 'CMDB data foundations dashboard'. There is a metric named 'CIs processed via IRE' which will appear on the 'Data Management Practices' tab of this dashboard. There is also a remediation playbook URL here which describes this metric and the actions that can be taken to improve the score. 

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