Identification and Reconciliation
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‎11-22-2023 04:47 AM
Hi
I want to know CIs which are hardware class is not processed via IRE? In which table and what type of conditions should I apply on which fields?
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‎11-22-2023 09:06 AM
Hi @shivaadapa
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829078
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎11-22-2023 10:24 PM
There is a free plugin named 'CMDB and CSDM data foundations dashboard'. Following is the store URL for this app:
This can be activated from the 'Plugins' section of the application navigator. Once this is activated, open 'CMDB data foundations dashboard'. There is a metric named 'CIs processed via IRE' which will appear on the 'Data Management Practices' tab of this dashboard. There is also a remediation playbook URL here which describes this metric and the actions that can be taken to improve the score.