Migration from Probe to Pattern causing hundreds of De-Duplication Tasks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-23-2024 08:21 AM
Since we've migrated to Patterns, there are hundreds of De-Duplication tasks being created daily, in the following classes: Memory Module, File System, Disk Partition, and Disk. They all have a Discovery Source of ACC-Visibility. They all depend on a Computer CI. There doesn't seem to be any difference in the dups besides the correlation id. Has anyone else run into this ? Any suggestions on how to stop the De-Duplication tasks from being created ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-24-2024 07:07 AM
Can you check the IRE rules here.
Duplicates are created only when IRE fails.
Also please check if the discover source of ACC_Visibility are coming in the cmdb via IRE .
Anshu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-24-2024 08:04 AM
Thank you for your response. How can I check to see if Discovery source of ACC_Visibility is coming in to the CMDB via IRE ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-24-2024 08:47 AM
You can check CMDB 360 for insights about data populated from various sources. It is explained in the following URL:
Also you can check my article below for information about IRE:
https://servicenowguru.com/cmdb/servicenow-cmdb-identification-and-reconciliation-engine-ire/
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-24-2024 09:11 AM
There is already a KB for this for softwares for ACC.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0962842
Anshu