Performance Analytics - Incident Management Dashboard no data

Joshua Comeau
Kilo Sage

JoshuaComeau_0-1676993955930.png

Need to learn on how to populate the data just as they have in the following article:
Incident Management Dashboard (servicenow.com)
Can someone please provide steps on how to perform this currently learning Performance Analytics and have installed the plugin, viewed the jobs and the indicators set a few to active and published them to the Performance Hub but and have run "Execute Now" but does not appear to make a difference.

 

Any Ideas? 

1 ACCEPTED SOLUTION

Hi @Joshua Comeau ,

 

If you edit an indicator:

AndersSkovbjer_0-1677243965340.png

AndersSkovbjer_2-1677244035677.png

you will se the option for dependency assessment:

AndersSkovbjer_3-1677244067575.png

In here you can see everything that is connected to each other:

AndersSkovbjer_4-1677244102493.png

On the job attached chose edit:

AndersSkovbjer_5-1677244139214.png

And execute the job with your specified time to capture data from your instance:

AndersSkovbjer_6-1677244177823.png

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

9 REPLIES 9

Hi @Joshua Comeau ,

 

If you edit an indicator:

AndersSkovbjer_0-1677243965340.png

AndersSkovbjer_2-1677244035677.png

you will se the option for dependency assessment:

AndersSkovbjer_3-1677244067575.png

In here you can see everything that is connected to each other:

AndersSkovbjer_4-1677244102493.png

On the job attached chose edit:

AndersSkovbjer_5-1677244139214.png

And execute the job with your specified time to capture data from your instance:

AndersSkovbjer_6-1677244177823.png

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

This is perfect just one question for confirmation; performing the first step editing the indicator. 

JoshuaComeau_0-1677244366737.png

Is this on the actual dashboard "IT Manager" That you are editing and then going to where it was empty to edit which is seen here:

JoshuaComeau_1-1677244449254.png

 

 

Hi @Joshua Comeau ,

 

Just ta larger screenshot for where I am on the incident management Dashboard. But above guide works for every dashboard / indicator:

AndersSkovbjer_0-1677244823235.png

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

@AndersBGS 

In my PA report dependency assessment is not connected. Pls help me out with solution.

 

Thanks

Hi @Hiranmayee  ,

 

First of all, please create a new question in the ServiceNow Community, which will give more highlights to that you have an open question - you're off course welcome to tag me in the new question :). secondly, what do you mean by "is not connected". Please elaborate some more for me to understand and help you.

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/