Performance Analytics - Incident Management Dashboard no data

Joshua Comeau
Kilo Sage

JoshuaComeau_0-1676993955930.png

Need to learn on how to populate the data just as they have in the following article:
Incident Management Dashboard (servicenow.com)
Can someone please provide steps on how to perform this currently learning Performance Analytics and have installed the plugin, viewed the jobs and the indicators set a few to active and published them to the Performance Hub but and have run "Execute Now" but does not appear to make a difference.

 

Any Ideas? 

1 ACCEPTED SOLUTION

Hi @Joshua Comeau ,

 

If you edit an indicator:

AndersSkovbjer_0-1677243965340.png

AndersSkovbjer_2-1677244035677.png

you will se the option for dependency assessment:

AndersSkovbjer_3-1677244067575.png

In here you can see everything that is connected to each other:

AndersSkovbjer_4-1677244102493.png

On the job attached chose edit:

AndersSkovbjer_5-1677244139214.png

And execute the job with your specified time to capture data from your instance:

AndersSkovbjer_6-1677244177823.png

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

9 REPLIES 9

AndersBGS
Tera Patron
Tera Patron

Hi @Joshua Comeau ,

 

I assume that you’re testing in your PDI - correct? Have you verified the indicator source and the indicators filter? Have you ensured that you have records in your instance that match that filtration? Have you ensured that the indicator is linked to the scheduled job which you have executed?

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Joshua Comeau
Kilo Sage

How to ensure the indicator is linked to the scheduled job which you have executed

Hi @Joshua Comeau ,

 

You can go to the indicator in your system and look at the related list "jobs" as shown below:

AndersSkovbjer_0-1677242593620.png

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

So if I am reviewing IT manager ITSM PA Dashboard installed by the plugin:

JoshuaComeau_0-1677242801643.png



I see that it is empty when I click on "No data to display" I do not see the related list jobs, I am not sure on how to indicate what would be the indicator for each report on this dashboard?

 

Pictures are more then welcome as they help alot!