servicenow cmdb health dashboard value showing .ank for some users

Tadz
Kilo Sage

‎06-25-2025 02:40 AM

Hi Everyone,

 

Does anyone encounter this issue?

servicenow cmdb health dashboard value showing ".ank" for some users?

 

Tadz_0-1750844401952.png

 

Already checked roles and preferences but no luck. And looks like the dashboard is configured in UI Builder.

 

Thanks,

Tads

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Tadz

‎06-27-2025 08:27 AM

Hi @Tadz 

That's actually surprising. Is there any code or validation in place on the country code field? For now, I would suggest logging a ServiceNow support case — the team will guide you further."

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pavani_paluri
Giga Guru

‎06-30-2025 03:21 AM

Hi Tadz,

 

If its happening for some users, could you please check whats their language, Is it different from English. If so, for testing purpose, please change their language to English, clear cache and check the dashboard again.

 

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P

 

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