ServiceNow: Robust Transform Engine Error UNderstnading

RahulY00040
Tera Contributor

‎12-08-2024 09:12 PM

Hello team,

 

We are using Excel SGC from Operational Technology Module to load CI in CMDB. Upon transformation, for one of the related tables, its saying Insert Incomplete. I am not able to understand what mechanism of ETL/Robust Transformer writes this message. 

 

I want to understand more about error logging and how it works.


Thanks in advance,

Rahul

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Sandeep90
ServiceNow Employee
ServiceNow Employee

‎12-09-2024 08:39 AM

@RahulY00040  Please enable debug logging by setting 'glide.cmdb.logger.source.identification_engine' to * , this will enable logging the input and output payload that is sent to IRE which has details of  what the issue is. You can search logs with source type of 'identificaiton_engine'.

 

RTE sends the import set rows to IRE and IRE response is captured here.