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04-26-2024 04:50 AM
Hi Community, Is there any way to model level 3 Sub Slot under Equipment Holder in ServiceNow. From Level 3 sub slot, I mean Slot to Sub slot, Sub slot to Sub sub Slot (Level 3 Slot). Which CMDB class i can use to handle such use case ?
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05-17-2024 10:37 AM
The various Telecom classes under Equipment Holder can be used to store individual items .. then you use CI Relationships to model containment.
You can use CI Relationships to show a link from 1 Slot to a Subslot, but just as easily you can show a link from Subslot 1 to Subslot 2 to build a deeper hierarchy.
One example may look like:
Shelf "A" -> Contains:Contained By -> Slot "B" -> Contains:Contained By -> Subslot "C" -> Contains:Contained By -> Subslot "D"
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04-26-2024 02:23 PM
You need to use cmdb_ci_container_slot for Slots and cmdb_ci_container_subslot for Subslots.
Check the following URL for more information:

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05-17-2024 10:37 AM
The various Telecom classes under Equipment Holder can be used to store individual items .. then you use CI Relationships to model containment.
You can use CI Relationships to show a link from 1 Slot to a Subslot, but just as easily you can show a link from Subslot 1 to Subslot 2 to build a deeper hierarchy.
One example may look like:
Shelf "A" -> Contains:Contained By -> Slot "B" -> Contains:Contained By -> Subslot "C" -> Contains:Contained By -> Subslot "D"
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05-19-2024 11:34 PM
Thank You Marshall. I build it in same way