What is the difference between CI attestation and Data certification?

[Chaz_]

We have a requirement to get technical teams to audit and validate CIs. However, I can see both CI attestation and Data certification can be used.

Could someone help with understanding what each feature is better suited for? What kinds of scenarios could be used in each and what are the differences?

I understand that data certification allows validation of non-CMDB tables, but it isn't too clear why there is a cross-over between the 2 features. Look forward to your 

[Robbie · Accepted solution]

Hi @Chaz_,

Have you checked the below post, there's some useful and relevant points and links to video's to help answer the question for you.

Here's a good summary however:

To summarize,

• Attestation verifies a CI record represents something that's still being managed, if not then the CI record should be retired/removed from the CMDB.
• Certification verifies the data in a record is accurate, if not then the data needs to be updated.

https://www.servicenow.com/community/cmdb-forum/what-exactly-is-data-certification-vs-ci-attestation...

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[SK Chand Basha]

Hi @Chaz_ 

Refer this thread for better understanding

https://www.servicenow.com/community/cmdb-forum/what-exactly-is-data-certification-vs-ci-attestation....

Mark it Helpful and Accept Solution!! If it helps you to understand. 

[Chaz_]

Does anyone know if there is anything on the roadmap to improve Data certification? Its a process which users generally find difficult to use and there is low uptake, although a critical feature in maintaining an accurate CMDB.

Thanks.

[Robbie]

Hi @Chaz_,

Sadly I haven't seen anything with regards to the future improvements or roadmap for Certification, however make sure you keep the following link bookmarked which is ServiceNow's official Data Certification information link where all information and updates will be added.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/data-certification/...

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie