Where can I find this system property?

HEATHERADYE
Tera Contributor

Hello,

 

I'm looking for this systems property:  glide.cmdb.logger.source.identification_engine   

Can someone tell me where to find it? 

 

I've looked in sys_properties and the cmdb Properties. 
I'm reviewing the logging features in the cmdb.  I'm on Zurich and I can find: 

1. glide.cmdb.logger.source.CMDBDependentCI

2. glide.cmdb.logger.source.cmdb_dedup_temp

3. glide.cmdb.logger.source.Duplicate_Merger

4. glide.cmdb.logger.use_syslog.CMDBHealth 

and some more with "use_syslog". 

 

Was this system property deprecated and replaced? 

 

Thank you!

1 ACCEPTED SOLUTION

Brad Bowman
Kilo Patron

According to the ServiceNow Docs site 

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/reference-page... 

 

You need to create this property (since it doesn't already exist in your instance).

 

glide.cmdb.logger.source.identification_engine
Enable and configure what type of details the system logs when using IRE outside the scope of identification simulation. For example, when using an API, ECC queue or scheduled jobs.
  • Type: string
  • Default value: info, warn, error, debug, or debugVerbose
  • Location: Add the property to the System Property [sys_properties] table.
Note: Depending on the setting, the system can generate large amounts of data that might affect overall system performance. Set the value with caution, limiting the level of details and use time to the minimum necessary for testing or debugging.
For more troubleshooting information, see the How to capture IRE [identification and reconciliation engine] debug logs [KB0750382] knowledge base article.

 

View solution in original post

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @HEATHERADYE 

 

In application navigation write

 

Sys_properties.list

 

And search for these properties.

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Tejas Adhalrao
Tera Guru

Hi @HEATHERADYE ,

1) all the system properties stores in sys_properties table.

open your application navigator . and  type this and click enter

TejasAdhalrao_1-1768781302154.png

this will redirect you on properties table

 

2) enter your property name 

TejasAdhalrao_2-1768781373239.png

 

 

 

 If you found my solution helpful, please mark it as Helpful or Accepted Solution...!

thanks,

tejas

Email: adhalraotejas1018@gmail.com

LinkedIn: https://www.linkedin.com/in/tejas1018

 

 

 

 

Brad Bowman
Kilo Patron

According to the ServiceNow Docs site 

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/reference-page... 

 

You need to create this property (since it doesn't already exist in your instance).

 

glide.cmdb.logger.source.identification_engine
Enable and configure what type of details the system logs when using IRE outside the scope of identification simulation. For example, when using an API, ECC queue or scheduled jobs.
  • Type: string
  • Default value: info, warn, error, debug, or debugVerbose
  • Location: Add the property to the System Property [sys_properties] table.
Note: Depending on the setting, the system can generate large amounts of data that might affect overall system performance. Set the value with caution, limiting the level of details and use time to the minimum necessary for testing or debugging.
For more troubleshooting information, see the How to capture IRE [identification and reconciliation engine] debug logs [KB0750382] knowledge base article.