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The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
We have installed the SNC Access Control plugin, but are running into what seems like a character limit in the "Name" field when trying to add multiple users. Is anyone aware of this problem, or how to correct?
i've been trying to find the create event action in flow designer. Is it there or only fire event action is available.
Dear specialists, I'm trying to get a Flow working, but up until now I didn't succeed.Attached you find the logging. Thank you in advance. Best regards,Chris
Is there any upper Limit of Playbook stages and activities ?
Problem : In Playbook, upon adding a new stage in between other stages, it is being placed in a parallel branch rather than the intended sequence. Automatic stage numbering is not happening, and the system does not allow the newly created stage to be...
I want to configure an integration between ServiceNow and GitHub such that, an issue gets created in GitHub after a RITM is approved in ServiceNow. I am using the "GitHub Spoke" for achieving this.The client has a "GitHub App" configured on their end...
Hi Community,I am trying to restrict catalog visibility in Employee Center so that only users from specific HR and Service Desk groups can view it.I tested both:Standard User Criteria (Groups)Scripted User CriteriaThe User Criteria is added to Availa...
If you're like me, you can't stand it when fresh new icons are released with the latest version of ServiceNow but are not included when you upgrade.So I've done the work for you and collected all 336 .png icons for you to use in your Service Catalog ...
If you want to capture feedback after a user has submitted a catalog item or record producer here is one option to leverage Surveys and prompt the user immediately instead of waiting for them to get an email. Here is what the end result looks like....
With the introduction of EmployeeWorks as the AI Enterprise Front Door, the way employees interact with ServiceNow is fundamentally changing. We are shifting away from portals with rigid structures toward a conversational experience. Employees no lo...
Hi Experts, We would like the Navex case attachments to automatically feed into its related HR case in Servicenow upon creation or update. Is there a way to configure it without using the Navexspoke? Currently, we are using SOAP message function to p...
I have a catalog item where I have 4 variable sets in addition to the initial questions on the form. Each set pertains to a different section on the form. In each set the 1st question is set as visible and mandatory. Based on input of the first ques...
Hello, I am trying to configure ITSM Mobile Agent to show knowledge bases and knowledge articles inside these knowledge bases and allow users and rate and comment on these articles. Using mobile app builder, I am able to configure the launcher, desti...
If you're wondering how ServiceNow’s AI Control Tower can help you see every AI system you run, govern it with confidence, and prove its value, these three sessions will cover everything you need to know: AI Control Tower Early Implementation Stor...
Hello Community,I am validating approval workflows in ServiceNow (Zurich) and noticed a user experience that seems inefficient when a Request Item (RITM) requires a manually assigned approver.In our current temporary process, the approver is not aut...
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