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Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

Featured UI Builder 101

UI Builder 101   The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...

  • Article

Building hierarchical queries in PA Dashboard

I've upgraded instance to australia. I had few platform analtics dashboards. Where I want to utilize this feature Building hierarchical queries  in dashboards for Knowledge Tab. I've created Filter by navigating Library > Filters > New as refered thi...

  • Question

Unable to back out Update Set and receiving an error : One more more versions were not able to be backed out. Details can be found in the system log.

I am facing a strange issue while backing out an update set as shown in image Initially we had 20 update sets which have child-parent hierarchy defined in a batch base. So i did try to back out batch base directly which caused some errors. Then i op...

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  • Service Portal

Extracted Fields are not Populating in Table Record

Hi, I am new to using Now Assist in Document Intelligence and am trying to set it up / test within my team's Demo instance. I am having issues with getting the table record to be populated with the extracted values. 1. I have Now Assist products, Doc...

  • Question
  • Document Intelligence
  • Flow Designer

Validating Attachment type before submitting on catalog Item

Hi team,  In my catalog Item there is a variable called 'file_type' it is Select box type of variable in that three choices are there 1) .csv, 2) .xlsx 3).txt when user selects anyone from those choices, if user selects .csv type then there is variab...

  • Question

Performance testing in Servicenow

Hi we are a prospect but the servicenow team say we have to purchase a package to do performance testing. It's important for us to have this tested as we are a FSI company. What are the options here?

  • Question

How to change sparkle icon in now assist

 Hi All,I’m trying to update the Now Assist icon color. When I inspect the element in the browser, I can see it is using the class .now-icon with the following CSS:  .now-icon { fill-rule: evenodd; fill: currentcolor; }  If I manually change the colo...

  • Question

Case related lists not visible in CSM workspace

Hi Community. So recently my client upgraded the instance to Australia. After that, the generic case are not showing sections like details, service level management, remote tasks, tasks, interactions, etc. Instead, I see a small button at the far rig...

  • Question

Connect MCP clients to your ServiceNow MCP Server with CIMD

If you've stood up an MCP server with MCP Server Console, you know the last mile is connecting a client to it over OAuth. Traditionally that means creating an OAuth inbound integration and handing the client a client ID and secret. Client ID Metadata...

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