Application category

[YakupT]

Hi Community,

if we creating a new Business Application the "Application category" field is mandatory.  Is there an out of the box possibility to set the field to optional or other possible way to do so. 

Regards

[M Iftikhar · Accepted solution]

Hi @YakupT,

To make the "Application category" field optional when creating a new Business Application, you can disable the client script that enforces it as mandatory.

The script responsible is the "Set Application Category mandatory" onLoad Client Script. This script checks if the field exists and then sets it as mandatory.

If your use case requires this field to be optional, you can simply deactivate this client script.
Here is the link: https://<your-instance>.service-now.com/sys_script_client.do?sys_id=1c12958653372010c8d4ddeeff7b120b

If my response helped, please mark it as the accepted solution so others can benefit as well.

[YakupT]

Hi @M Iftikhar,

Thanks for the helpful answer regarding the “Application category” field and how to make it optional by deactivating the related client script.

We are now considering not using the "Application category" field at all and instead classifying Business Applications using other fields such as "Business Unit" or "Department".
Before we move forward with this approach, we’d like to understand if there are any known implications—especially in the context of the Common Service Data Model (CSDM)—when "Application category" is not used. Could this impact reporting, service mapping, or other integrations within the CMDB or Service Portfolio?

We’d appreciate any insights or experiences from others who have taken a similar approach.

Thanks and Regards