Application Services Creation claims name already exists

Steen Strunge · ‎03-10-2021

When trying to create a Manual Application Service a validation continiously claims the name already exists. I do not have any name in whole cmdb which matches. What am I doing wrong?

SteveMac1 · ‎03-10-2021

So if you name it 'Test Client Prod App - Steen', it fails as well?

The IdentifyCI details can be seen on this page, which might help.

https://developer.servicenow.com/dev.do#!/reference/api/orlando/server_legacy/c_IdentificationEngineScriptableApiAPI

View solution in original post

SteveMac1 · ‎03-10-2021

Is it just this name, or any name you use?

If it is just the one name, make sure the field is actually called 'name' by right clicking on the label and looking at the field name. If it is, then go to cmdb_ci.list and search the name field, if you haven't already done so (I'm guessing you have already, but never know).

Edit: make sure to use 'contains' in case you have an errant space at the beginning or end of the name.

Steve

Steen Strunge · ‎03-10-2021

I have tried with many different names and checked in cmdb_ci to be sure no same value exists.

Barry Kant · ‎03-10-2021

Hi Steen,

the name and number are validated in the CMDB, and return this error when it finds a match via Script Include CSDMAppServiceHelper

It matches within cmdb_ci_service and all of the extends if I am correct.

This means there actually is a record with the same name in the cmdb_ci_service table. Not sure about the class.

Best regards,

Barry

Steen Strunge · ‎03-10-2021

I have tried with many different names and checked in cmdb_ci to be sure no same value exists.