Approval Options for Business and technical service

[Rashi Kulshres1]

I wanted to know if there are any out of the box approval process for business and technical services? Currently we have custom workflow on cmsb_ci_service table and we trigger the approvals as per the requirement.

What is confusing is the approval group field present on the cmdb_ci_service_business table. As to why this field is used.

[Sai Kumar B]

@Rashi Kulshreshtha 

Suppose, If a Change Request is raised for a specific CI. We can make use of the 'Approval group' in CI to request approval from members.

[Barry Kant]

That is correct. And if the CI is related to a Technical Service Offering via a Dynamic CI Group, then the Approval Group from wil be synced from the Technical Service Offering.

An other scenario:

when having multiple Affected CIs in the change and the Impact Analysis is showing multiple (potential) impacted Service Offerings

( set system property: com.snc.change_request.populate_service_offering = TRUE )

This property writes impacted Service Offerings in the separate related list 'Service Offerings'.
This related list can be input to invite all Approval Groups (dynamically) as approval audience. 

that means it is a context driven generic logic for approvals.

BR,

Barry

[Sai Kumar B]

@Rashi Kulshreshtha Thanks for marking my response as helpful, could you mark it as correct and close the question loop it would help future readers as well.