Hi All, I have created one widget and pasted confluence URL and I am able to access the confluence page within service portal. Please advice if that is correct approval to integrate confluence with service portal without using any integration method....
Hello everyone, I have two questions related to the mapping between a service instance and (a) product model(s): Is it correctly understood that a service instance would logically have one of the following relationships dependent on its architect...
I thought the only way to use Service commitment is by adding the commitment on the 'Service offering' but when I see the Demo data, I see that the Service commitments are tagged to CIs like 'Service Instance', DCG etc I want to understand clearly on...
Hi, In the CSDM document provided by ServiceNow, it states that Service Offering(business or technical) uses reference attribute referencing Business Service or Technical Service(rename to Technical Mgmt Service in CSDM v5) respectively, as shown in...
How are you using this relationship type? Is it considered CSDM-compliant, or should we consider unwinding it? We are in the early phase of aligning to CSDM and have about 1600 relationships set as Impacts::Impacted By, mostly involving Servers, Dat...
As an HR service user,I want to enter my flexible working hours for weekdays through a form,so that the system automatically creates an HR Workforce Administration Caseand checks if my working hours match any existing company schedules.The system wil...
Looking for an example data model that show client/desktop software or operating systems like Windows 11 or Citrix Receiver or a VPN client etc. Trying to determine where these live, as I do understand the classes but in the grands scheme of things ...
How do I hide a field using UI Policy? Keeping it hidden whole time
Hey community, In the "CSM Product view for CSDM 3", it is mentioned page 7: Customer Service Agents can view the service offering details for sold products• View the service offering associated to the sold product (documentation). Sold Productrefe...
How can we clone a test case in test management 2.0?
I have joined an organization recently and they are still on the crawling phrase of CMDB and has not applied any service mapping yet. I am tasked with establishing the service mapping as per CSDM v5 framework. For now, I need to explain the service ...
my notification email is not being sent to the recipient for some reason.SLA is configured correctly but notification is not being triggered.my notification is configured as followed:
Hi Team,I have created the list in ui builder using list component. Here, the created field have created date and time but the time is setting 17:00:00 as default how can i change it to from 00:00:00 to 23:59:59.
HI Experts,I am looking for some input on tag based service mapping approach. As per ServiceNow documentation, tag-based Service Mapping is applicable to below resources:SegmentTechnology providersWhat is taggedCloudAmazon Web Services (AWS), Azure, ...
I am wanting to use the Lifecycle fields on our location table and the only status that are mapped to the End of life stage are Obsolete, Sold, and Lease Return. I would like to add Retired which is already an existing status that is mapped to other ...
