Resolved! Reference Qualifier in ServiceNow
Not able to copy query fully in reference qual field of reference qualifier override.Is there a limit of characters to copy ?
Forum Posts
Application Vulnerable Item
i am calling this api "https://.service-now.com/api/now/table/sn_vul_app_vulnerable_item" to create a record in Application Vulnerable Item Table .Therefore, having an admin role is required. Can a record be created without an administrator role?
How are CI's linked to Business Services?
How are CI's (IT Assets/Infrastructure CIs) linked to Business Services?
CSDM 3.0: How to Structure ServiceNow Modules in CMDB?
Hello Community,We are currently working on correctly mapping ServiceNow and its various modules within the CMDB, aligned with the CSDM 3.0 framework.I would really appreciate your feedback on our proposed structure (please see the attached screensho...
Resolved! Best practice for using Service and CI fields together on Incident form?
Setting up context:- In considering the CSDM aspect, I am interested in understanding how ServiceNow and CI fields are used together. As organizations mature, they often begin utilizing a range of different products, such as Service Portfolio Managem...
'IMPACT' acccelerator for CSDM doesnt talk anything about FLY phase. Any idea why?
'IMPACT' accelerator for CSDM doesnt talk anything about FLY phase. Any idea why? What can be part of Fly phase? Impact link for CSDM:https://www.servicenow.com/docs/bundle/yokohama-impact/page/product/impact/reference/CSDM-assessment.html
Resolved! Assignment Group Mapping
Team,We are implementating CSDM & customer is asking about auto assignement of Assignment group.Is there any property / outofbox thing which update assignement group on the basis selected Service offering 'support group'
Resolved! ui builder
Hi Team,i have created a workspace using ui builder. now i want to add that workspace as the landing page for all users. how can i do this. if you guys need any more information please mention.
Resolved! Map CIs to Application Service by scripting the transition to Tag-based Service
I need a sanity check on this idea. We have 214 application services (cmdb_ci_service_auto) table that we want to map to the CIs via tags. Its too many to go through and manually set the tag categories and we don't want to create duplicates. The CI o...
Business application - Issue with APM number create duplicate APM numbers
Hello, We have issue when creating business application into servicenow, the new business application is generated with existing APM number which create duplicates, how is it possible ? Knowing that the APM number is uniqueHow can we resolve this iss...
How to model Microsoft Azure and AWS Platforms for the CSDM Modelling
How to model Microsoft Azure and AWS Platforms for the CSDM Modelling
Can anyone provide CSDM modelling related to Cloud Platforms (Azure, AWS, Ali Cloud)?
Can anyone provide CSDM modelling related to Cloud Platforms (Azure, AWS, Ali Cloud)?I may require some guidance how each classes are modelling for these platforms as examples. if anyone have diagram would be really helpful with Business application,...
Access to CMDB Workspace
Hi, Can a user with cmdb_read or itil role (any one of these not both) access the CMDB workspace? I have checked the documentation and it mentions that cmdb_ms_user role contains cmdb_read role and that the user with this role gets the read-only acce...
Where and how to store CIA (Confidentiality, Integrity, Availability) related information in the CMDB?
Hi - I recently came across two customers that want to categorise their Business Applications using the CIA (Confidentiality, Integrity, Availability) model. I looked on the Community and could not find any discussion about this subject. Long story, ...
Specific infrastructure CIs directly consumed by the customers
We have quite a mature automated CMDB that retrieves most of our existing infrastructure items. We're now trying to map the consume/sell domain where we are encountering challenges. Many of our CIs are actually directly published to our customers. An...