Hi,I have an issue regarding the Subscribed By Tables in a Service Offering Record.We use the Service Offerings to control catalog item visibility.In some Service Offerings the Subscribed by Company and Subscribed by Group is filled, which leads to t...
Is there a way to capture Org's AI uses cases in ServiceNow? If yes, what could be the right table?
Hi We will soon replace our existing ITSM tool with the ServiceNow platform in which we will also use the IRM/GRC module. Our hope is that the new platform will be able to help us streamline the many and expensive governance, risk and compliance rela...
I have a PowerApps team that would like to use a request fulfillment workflow to as an intake for building their Microsoft PowerApps applications, and in turn, create CI's for these apps. I'm trying to figure out ultimately where they should live in ...
Some time ago we have activated life cycle mappings. This works somehow, but not perfectly, and also does not well consider some of the other status fields like hardware status.Did anyone succeed to switch "completely" to the new Life Cycle Stage / L...
Hi Everyone,I need to migrate Business Apps and Application Services from a custom table to OOTB. For Application Services, there are relationships defined already to CIs, but there is no concept of "Entry point" today. I am thinking about migrating...
Hi all,I enable the next experience UI in my instance but it seems some modules are not available for example Continual Improvement and Collaborate Can anyone help me with above query. Thanks
Hi There!Can someone please let me know which is the best CI-Class for using Yubikey Token which is physical device for using as authentication token. Currently I have requirement to manage Yubikey devices in CMDB. Regards;Mithun Mohan SHardware Ass...
I've posted a long article in the developer blog about migrating from custom service management structures to CSDM. The ideal place for this article is in the CSDM forum but it's not suitable as a "question".Link: https://www.servicenow.com/community...
Hi All, I know that Enterprise Architecture workspace comes with indicators and app profiles for measuring technological debt and number of incidents etc. My question is, aside from the EA, what are some best practices to be able to report on ICP tic...
We are attempting to migrate our data into the OOB CSDM and I'm getting stumped on how to proceed. We have two possible layouts in our environment that I'm attempting to address. Situation 1 seems to be fairly straightforward, but I wanted to get con...
Can we able to hide any values for Lifecycle stage & Lifecycle stage status attributes for CMDB tables?
what is GlideRecordSecure and what is the difference between GlideRecod and GlideRecordSecure
We are currently facing an issue related to the "Assigned To" field being cleared on the Computer table. Users are sending data through attachments via email, which includes the SCTASK number. We have a transform script that picks the user details (f...
Need to create mapping for service offering with configuration item so that when a service offering is selected to raise an incident, the associated CI are visible in the CI field
