Resolved! ServiceNow Administration
How to get the roles details which are not in use Or want such list of roles in which any groups or users are not added
Forum Posts
How Are New Business Applications and Related Services Created in ServiceNow?
Hi all, I'm looking to understand the best practices around the creation of new business applications and their associated technical or business services in ServiceNow, particularly from a CSDM-aligned perspective.How are these typically created in y...
Health/Assurance of CSDM
Hi All, Is there a way that our Service Catalogue Manager (SCM) can get a view on the Health/Assurance of our data following the implementation of the Service Catalogue (based on CSDM v4.0)? I've looked at the CSDM Data Foundation Dashboard (on Xanad...
How do we define services for SaaS offerings like Bloomberg Terminal?
Hello all, There is an investment team in our company which uses Bloomberg Terminal to provide liquidity to the company and perform investments. Do we define Bloomberg Terminal as a Business Service or also as a Technical Service? I think it only mak...
How to complain in customer service?
To complain to UrbanClap (now Urban Company), you can either use their website or mobile app. Look for the "Help," "Support," or 9l0~~l984+-836"Contact Us" section and then find the option to "File a Complaint" or "Report an Issue". If these specific...
Dynamic CI Group Queries and Service Config Item Association Records
Hey all, We have been building out our Technical Services/Offerings and Dynamic CI Groups for all of our Managed infrastructure. One of the queries we built on a Dynamic CI Group was supposed to return ~40k records but only 10K exact records were pu...
Resolved! Do we define technical services for a vendor supported on prem application?
Hello all, There is a Tax team in the company who has the business service called Tax services. they use this vendor provided software called 'progress software' which is hosted on prem on a dev and prod windows server. for any issues they reach out ...
Top Features of CSDM 5: What You Need to Know
The Common Service Data Model (CSDM) 5 is a foundational framework for standardizing service-related definitions and data modeling within the ServiceNow AI Platform. This white paper provides best practices for aligning your ServiceNow implementation...
CSDM migration
Hi,We are in process of migrating the CSDM 1.0 to CSDM 4.0.For this we are migrating the CI's from old table to new table in below way Legacy Table ---------> CSDM New TableApplication Service (cmdb_ci_servi...
Bizzdesign/Archimate integration
Currently working on a project relating to the Bizzdesign Servicenow integration. Im learning as I go and have configured some imports but trying to configure Technology service to Technical service When retrieving data block definitions it only pull...
ServiceNow Administration
How to fetch the report for Unused roles and groups using filter option for clean up activity
Resolved! ATF error: Failed to load checkout modal on the form.
Dear Experts， When I creat a test to demo ATF, error message come out "Failed to load checkout modal on the form." in the step Order a Catalog Item (SP) ,could kindly help？
Any CSDM experts? Issue in determining the 'Assignment Group' on Incident form.
We have 'Support group' populated on the 'Service Offerings'.See the definition of it in docs:Support groupGroup that provides expert support to the service offering. This group is usually a level 2 support team. We have also populated the Support ...
How are you using Service + Service offering + CI on the Incident form for Assignments?
Hello,People who have experience on implementing CSDM for Incident management, and where the customer has started their CSDM journey focussing on 'SERVICES', please share your inputs....... 1. Which all fields have you used on incident form: Service...
Which variables to show on Incident record producer considering CSDM?
Hello.... I wanted to know what all fields/variables are you showing up on the incident record producer, considering CSDM? We thought of showing up the Service offerings, but the list is huge. Few say display the list of all Applications because tha...