Situation:Reviewing and cleaning up a technical service offering that's being phased out.The company has restructure one team into multiple teams, each with separate service offerings.I'm mapping all application services associated with the original ...
Unable to delete the homepage search tagline on ESC portal. getting below error"This page is in the sn_ex_sp application, but Employee Center Core is your current application" please suggest solution on this
How can i duplicate the ESC portal and "Employee Center"should be selected under Application field as shown in the screenshot. I am creating the new portal as ESC demo but by default its selected as Global Application. Please suggest on this.
I am not getting proper filtered incidents list assigned as empty.How to solve it.
Hi - Does anyone know why on Application Service (and other Service tables), we have both Used for and Environment to model the environment. They both seem to represent the same thing - or am I missing something? Thanks
Hi Everyone, how do you model your BA - Business Capability relations?E.g. I have a Business App: SAP-S4-TAX, which is part of a platform BA: SAP-S4. Every platform App like SAP-S4-TAX supports slightly different set of business capabilities (mostly...
Hi all,We want to add Approval and above all rejection reason information to the worknotes of the related records.2 examples:* When we request for an approval for a request or catalog item approving the request is easy and no questions are normally a...
I want to align both the above mentioned icon link in center. Please share some link for video on how to align Icon link centrally. Also i want to change the color of the font as black for Report an Incident. awaiting for the reply
Currently I am working on Service Portal. Homepage Search text is by default "How can we help?" It should dynamically fetch user's name and populate "Hello Vidya! How can we help?" How to set this by HTML coding. Please suggest url if any video avail...
Hi All,I want the visibility on incident form as per below conditions. How can we achieve this?In case of a Service was selected, only those Service Offerings and CI are being displayed in the reference fields, which are related to this ServiceIn cas...
We have defined 'Business services' and 'Business service offerings.' When a CI is populated on the Incident form via a monitoring tool, we want to know which 'BUSINESS SERVICE' is impacted because of that CI.Is it possible to know?
OOTB we have a Business rule "Populate Assignment Group based on CI/SO" which populated the Assignment group based on SO or the CI. We have multiple Service offerings based on region. Each SO has got region wise Service Desk groups.The have also popu...
Today, we have Support groups defined for CI's, services and service offerings (both Business and technical).We are using shift left approach. With this OOTB BR in place "Populate Assignment Group based on CI/SO", it assigns the incident to the righ...
Hello Everyone, Some Dynamic CI Groups do not have all the CIs (Service CI) which are in the related CMDB Group. The total number of CIs in the CMDB Group is below the 10,000 threshold. Any thoughts on why and what can be done to fix it? Thanks in ad...
I recently watched the CSDM Lifecycles: Aligning and Transitioning to Xanadu session and I found it very helpful for customers who followed the legacy states. However, I’ve noticed a few gaps within new Xanadu+ instances (whether PDI or not), spe...
