Hello Everyone,We are new to Service now and we have figured out most of our Service and Service offerings to put in the CMDB however since we are a healthcare organization we use EPIC EMR for most of our services. I was wondering if anyone else that...
Hi Everyone, Hi, I have a requirement where I need to bring up the "ADD" button in the caller field in the SOW view how can I achieve this requirement?If the user clicks on the highlighted section, it needs an "ADD" button
Renamed the existing Knowledge Knowledge base to Knowledge v1.01 by changing the title of the knowledge base.But, the old is still appearing in the portal, the new name is not reflecting in the portal.I have tried:1 . Cleared the cache and then trie...
If we have a Dynamic CI Group [cmdb_ci_query_based_service] for our Virtual Server estate (~1000 servers) which is 'contained by' a 'Virtual Hosting' Technical Service Offering, when logging an Incident with 'Virtual Hosting' as the Service Offering ...
Where do we store mobile applications in the csdm/cmdb? Specifically saas type standalone mobile apps that are not part of a platform. We currently have a software product model for them but wish to capture what mobile apps we have available to be de...
I am actually reading the CSDM 4.0 White Paper and I have a problem in understanding some of the figures appearing in the document. I have found the following image:It appears at the end of page 8. I understant that Green Boxes are referring to Life ...
Hi Team Could you please provide your inputs regarding SNOW issue. Group email addresses are not getting autopulated in email while replying to the requester For an examplein the original email abc@company.comin TOO fileand ccgroup@company.com is in ...
On a service offering, there is a Knowledge Article tab. I would love to attach knowledge articles to the offering that provide support information, how tos, and etc related to the offering. What role is required to expose a New button on that tab so...
Assistance please: Need to know what ServiceNow role(s) to give a group of ITIL users so that they can create and edit Application Services, via Service Builder Technical Services/offerings and Business Services/offerings but not create or edit other...
When using Dynamic CI Groups as a form of Service Mapping would you recommend the Runs On Relationship between Dynamic CI group and App Service? For example:Technical Service: Application Support referencesService Offering: ABC Application cont...
Hi community, I have a question regarding services and CIs. We have a use case, where servers with a specific tag are backed up and I'd like to know if there is a way to dynamically create and maintain the relationship with the service offering.We ha...
How do you monitor, measure, and manage the health of your CSDM? As the CSDM manager at my company, I want to ensure it is always in tip top shape, but other than making sure every service/offering has a concise description, support group, and owner ...
Hi team, I'd like to know if there is a way of creating a link between a service offering and all elements in one class. For example, virtualization offering linked to all virtual machine instances. In a way that when a new Virtual machine is added, ...
When looking at a Service Offering in Service Portfolio view, there is a Team tab with fields like Delivery Manager, Business contact, Business Relationship Manager, Stakeholders. Do these fields actually do anything or have any permissions associate...
When doing the modelling in ServiceNow, creating the entities and relations, I miss a graphical and intuitive tool. Once you have created all the Entities, Business Application, Application Services, Business and Technical Services and their Offer...
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