Resolved! Hi Team , I have "Assign to" Ui action in RITM form but I want access that button only assignment me
Hi Team , I have "Assign to" Ui action in RITM form but I want access that button only assignment members please Help.
Forum Posts
Web Sites Table and the Common Service Data Model
Anyone know of another way to obtain greater value from the Websites table? Specifically, 1. The Horizontal Discovery Log pattern (below link) in Step 7 is capturing the website (e.g., cams.sdcounty.ca.gov). https://yourinstance.service-now.com/$sw_...
Updating CMDB using change management
Hi Experts, Please suggest what attributes should CMDB update vs what attributes should be maintained via ServiceNow Discovery feature.e.g. Server's patch number can be discovered by servicenow discovery feature while a CMDB change can also be used t...
Related to task table
Hi All,In the task table , records with the task type "pm_project_task" (project task)should have a state of "In progress", while records with other task types can be in any state.Can you help me how write query var otherTaskIds = []; //Get Hard Allo...
CSDM question: Visualization from Technical services
Hi all, I am new to CSDM and have a few questions. Our ServiceNow instance does not have Discovery and Service Mapping. Question 1: I would like to understand if the visualization I see from the Dependency map is correct. My understanding is that Tec...
Digital Workplace services
Hi Community We are designed our first services in ServiceNow for Digital workplace. It will probably consist of the Business Services:Workplace hardware: Ordering portal, PC client configurationProductivity Tools: E-mail, Office suite etc.Workplace ...
TSO is setting Support Group successfully, but not Managed By Group
After submitting a TSO, linking to Dynamic CI group, and ensuring all fields have been populated, we have successfully set the support group when the sync ran, however it completely ignored the Managed by Group, and left that field blank. I've tried...
question about App Service to Technical Service Offering - suggested relationship
Hey Everyone, a quick question: what is the Suggested Relationship record OOTB for connection between App Service and TSO? It is defined as "Contains::Contained By". I'm looking through my PDI and while I can see a Suggested Relationship record for A...
Resolved! Questions About Using Dynamic CI Groups in CSDM
Hello everyone, I’m new to CSDM and have a couple of questions regarding the use of Dynamic CI groups in this context. Do we typically use Dynamic CI groupings for Technical Service CIs, or is it more common for Application Services? Or is it used fo...
Business application VS application service for APIs
Hello, We are in our way to implement CSDM and Enterprise architecture (APM)We are wondering how we will manage our APIs in the CSDM. We are developping reusable API at the company Our first assumption is to create them as a business application, wha...
Resolved! Technical Service Offering by Dynamic CI Group related to CI's
Hi all, In CSDM3.0 we can relate a Technical Service Offering to a Dynamic CI group. In such CMDB group reside CI's. My expectation is that a TSO related to a Dynamic CI group should be visible from the involved CI's. Unfortunately: that's not the ca...
Life Cycle Mapping on "operational status"??
Talking with a client about switching from legacy status to life status we discovered some actions I can not understand the logic for.In the Life Cycle Map table I see that some of the legacy fields are "Operational Status" that is mapped to "Configu...
I want to change the variable (single line text ) in MVRS on change of variable in catalog item
I want to change the variable (single line text ) in MVRS on change of variable in catalog item. can anyone suggest something
Resolved! Simple CSDM Layout?
Hello, I am wrapping my head around CSDM and best practices. I think I am starting to understand it but would like to make sure.Let's say we are dealing with two companies. CoffeeCoffee run by Craig and IT_IT run by Irene. CoffeeCoffee has 3 location...
Prevent bypassing sync of new life cycle and legacy fields
Hi all! A bit new to ServiceNow and CSDM. Still working in Washington version here.As per my understanding, the Business Rules that are allowing the synchronization of legacy field values and new Life Cycle values are the "Update life cycle from lega...
