I have a query for you regarding how we should design our catalog items. Below is the way we have implemented service catalog in our organisation. Please advise.**********Business Service Catalog**********Business Service ( also name of a team in our...
How are associations removed from the Service Configuration Items Association table? Does the map have to fully remove the items? Or what happens when the map' operational status is changed? We are using the unauthorized change process and only wa...
Morning All! As part of building a CMDB from scratch we are focusing to gather Business Services/Business Service Offerings and Technical Services/Technical Service Offerings precisely to complete Service Mapping for 5 mission critical Business Appli...
I am setting up application support services (ex, Service Desk) as a Business Service Offering under a larger application support parent service. The service offering has a relationship to the application service that it supports, and I am question...
Hello, We are trying to create relationships between network CIs and their respective TSOs. But I cannot find a definite answer if this should happen automatically when CIs are scoped and TSO related, or do we need a script for that?Something seems t...
Hi, Currently I can see , whenever Dynamic CI group is updated with its associated CIs , then the corresponding records are getting created into Service Configuration Item Association Table. I just want to understand the process or flow behind this ...
Hi - anyone know where to begin with Product Modelling with respect to the CMDB?
We access VDIs via Azure authentication but I'm wondering if there are any examples or suggestions for how to represent VDIs in the CSDM?
Hi all As per the release notes the following CI Classes were introduced in the November update and are all extended from Application Service (cmdb_ci_service_auto):Data Service Instance (cmdb_ci_data_service_instance)Network Service Instance (cmdb_c...
Hello everyone,I would like to know the difference between VM instance and VMWare VM instance. I can see the VMWare VM instance also classified as server or computer based on the OS which is useful to keep a track of the inventory however VM instance...
Hello, I have a scenario where ServiceNow is solely utilized for managing the internal application requirements of a company. The individuals reporting incidents are either internal users or vendors. We are considering implementing service offerings ...
Do SG - SCCM, Intune and SG -JAMF populate installed status and operational status ?. Also if these are not getting populated by the Service graph connector then what are the process to manage the lifecycle stage and status. and how can we planned th...
The following is what I understand of the 'encouraged' mapping by ServiceNow: 1. Business Application --> Application Model (cmdb_application_product_model)2. Application Service --> Software Model (cmdb_software_product_model)3. Infrastructure ...
How ITSM, ITAM, CSDM and CMDB are stitched together ITSM uses Business and Technical Services and Service Offerings for Incidents, problem...ectITAM asset records sync back to CI records for operational status like "retired" or "In Use".CSDM is wrap...
Dear community,I am investigating Business processes (CSDM-->Design-->Business process) and trying to find answer to how, where and when the field "Business criticality determined" is calculated. Documentation in ServiceNow states "Computed critical...
