Looking for an example data model that show client/desktop software or operating systems like Windows 11 or Citrix Receiver or a VPN client etc. Trying to determine where these live, as I do understand the classes but in the grands scheme of things ...
How do I hide a field using UI Policy? Keeping it hidden whole time
Hey community, In the "CSM Product view for CSDM 3", it is mentioned page 7: Customer Service Agents can view the service offering details for sold products• View the service offering associated to the sold product (documentation). Sold Productrefe...
How can we clone a test case in test management 2.0?
I have joined an organization recently and they are still on the crawling phrase of CMDB and has not applied any service mapping yet. I am tasked with establishing the service mapping as per CSDM v5 framework. For now, I need to explain the service ...
my notification email is not being sent to the recipient for some reason.SLA is configured correctly but notification is not being triggered.my notification is configured as followed:
Hi Team,I have created the list in ui builder using list component. Here, the created field have created date and time but the time is setting 17:00:00 as default how can i change it to from 00:00:00 to 23:59:59.
HI Experts,I am looking for some input on tag based service mapping approach. As per ServiceNow documentation, tag-based Service Mapping is applicable to below resources:SegmentTechnology providersWhat is taggedCloudAmazon Web Services (AWS), Azure, ...
I am wanting to use the Lifecycle fields on our location table and the only status that are mapped to the End of life stage are Obsolete, Sold, and Lease Return. I would like to add Retired which is already an existing status that is mapped to other ...
In V4 of the CSDM Model, the cmdb_ci_buisness_process became a foundational data element. I have some stakeholders that want to tie business applications to business processes. In the cmdb_ci_business_application table there is a column apm_busines...
I know that sys_audit table stores the entries of changes in the audited fields across the tables. Can you explain what is the purpose of sys_audit_delete table? Also, what are the best practices around data retention? Do we have to use archival/purg...
We work with a number of financial institutions for EDIs, Direct Deposits, etc., that sometimes need incidents or work logged against them. It does not make sense to log them as Business Applications. How should these institutions be represented in t...
Hi, Could somebody guide me in the right direction for the modelisation of an application with a N-tier architecture type? I don't seem to find any similar examples to lean on I have two fictive applications (XFO and XBO). They each have a an Angular...
Hi all , i wanted some tips n suggestion on how to build CSDM modules for a client , what are the things to consider when building it and what i should be prepare for
Hi All, How to remove Approval menu from Employee Center Navigation Widget.
