Hi, We are in initial stage of setting up our CMDB. Customer says Life cycle stage and status fields and its values are not 100% matching to their needs Instead they want to go with Status field as of now. But they say they may go back to the lif...
Hi, I'm implementing a brand new Xanadu instance with CMDB/Asset management supporting a basic ITSM implementation. Currently there is no Discovery and all CIs/assets will be imported and managed manually for the short-to-medium term.We have no lega...
I have been working on providing the most accurate relationship types for our applications and we have one app (App A) that shows other apps (App X, App Y & App Z) in an iframe. In this case, the app doesn't depend on the other and it doesn't really ...
There is a new version of the TBM Taxonomy with version 5.0 How does the new CSDM 5.0 fit with this taxonomy? There is a short statement ("Facilitates reporting aligned with standards like CSDM, FAIR, and ITFM"), but is there any other aspects of the...
Is there a way in the CMDB/CSDM to capture a classic "integration inventory" of data flows between applications? This type of inventory is critical to roadmap planning for APM / application rationalization work. In different organizations, these ...
Hi, I have a requirement to add the choice End of operation in the life cycle stage field for the above table, currently there are 4 choices but im not able to add this choice, how can i configure this. ThanksAbid
Hello CSDM gurus, I love the new CSDM 5, the vision and renaming making things more understandable, specially with the Service Instance.I think I understand that the new classes aren't much in use yet but could we have examples of them, specially the...
We have recently adopted the Certificate Management module in ServiceNow and created an initial inventory via bulk upload and also began discovery various CAs. I am curious about the connection to other modules and CMDB classes that we can begin to u...
Hi all, We are starting our CSDM journey and defining Technology Management Services and Business Services.As part of CSDM relationship definitions, we are creating Application (cmdb_ci_appl) entries since we don't have ServiceNow Discovery enabled y...
Are you using OUTAGE [cmdb_ci_outage] today? If yes, are you tagging the CI or Service or Service Offering on the Outage form? I am looking for best practices to leverage the actual purpose of Outage concept in ServiceNow
Requirement: We need to create a non-standard service request catalog, where users would able to select only those services which is subscribed by the user's company. Problem: The 'Subscribed By Companies' (relationship to service_subscribe_company t...
In User Experience analytics - analytics-- view knowledge article Article title showing an empty entry with view count when we download data for the article title event, it has an Empty entry with 65 view count, where we can find the data stored for ...
Hi All, I have created one widget and pasted confluence URL and I am able to access the confluence page within service portal. Please advice if that is correct approval to integrate confluence with service portal without using any integration method....
Hello everyone, I have two questions related to the mapping between a service instance and (a) product model(s): Is it correctly understood that a service instance would logically have one of the following relationships dependent on its architect...
I thought the only way to use Service commitment is by adding the commitment on the 'Service offering' but when I see the Demo data, I see that the Service commitments are tagged to CIs like 'Service Instance', DCG etc I want to understand clearly on...
