Basic Entity of ServiceNow

[shariqamir]

Hello,

I would like to know, what are the basic Entity, Entity Class, and Entity types of ServiceNow which are built-in and can't be changed.
Is the Caller an Entity?

Regards

[Saurav11]

Hello,

Now this depends on what you are referring to using entity. But if you are taking for GRC module please check the below article:-

https://www.servicenow.com/community/new-customers-policy-risk/entity-types-classes-and-tiers-for-gr...

Please mark my answer as correct based on Impact.

[shariqamir]

No, I m working on ITSM and ITIL modules, so I want to know the primary entity in this module.

[Saurav11]

And what is the term entity you are referring to over here can you give me an example?

[shariqamir]

That's what I m trying to search for, what are the basic entities in ITSM or ITIL?

There is a field by the name "caller" in Incident, so is the caller an entity?