We have a bunch of teams and we need a custom identifier for them. They own custom applications on NOW platform and have a wide range for functionality around their ownership record. They are quite critical to business and having them, their apps, th...
On the Application Service page, at the bottom there is a list collector for Business Applications, Technical Service Offerings, Business Service Offerings, and Parent Application Service? Can each of these areas specifically technical service offeri...
Dear Community,we are currently discussing, how and on which CI classes to document Domain Names. We want to cover the following:Self hosted infrastructure (servers (virtual & physical), loadbalancers,Self hosted endpoints (https, tcp) if not covered...
Hi Everyone,We've integrated Intune with ServiceNow. It is working as expected. But if we change some of the fields of the computer table record (assigned to, operating system, and discovery source as manual) and then again execute the Intune schedul...
We are currently implementing the CMDB in ServiceNow following CSDM best practices.We just populated the Application Services and the Technical Service Offerings tables, and related these using the "Contains" relationship as recommended by CSDM. But ...
We are looking to reduce our instance cloud storage by partially moving the some data into some other instance.What is best way? Can you please help me.
Keen to hear from people/organisations who have used the application service to reflect the system, what worked well, what would you do differently if you were to do it again.
Use case: I have an application APP01 and it runs on servers named like this LVNAPP01, ROMAPP01, PARAPP01, ...I can link all these servers to the application service APP01 using Dynamic CI group and selecting a CMDB query that filters all servers tha...
I really want to have all service maps refreshed bi-yearly so that I don't have to go in and do it myself with a scheduled job. Is there a way to access tag-based service map refresh via scripting?
Hi All,We have an application service in the cmdb_ci_service_auto table and we have the same application service in the cmdb_ci_service_calculated table as well. What would be the best way to connect or relate them?Thank you.
Hi Community A company offers Digital workplace as a service to customers. This service descriptions includes IT Workplace hardware = Orderportal for Mobilephones, laptops, desktops etc including lifecycle management of these. Managed Workplace = Th...
One of the gaps in the implementation of CSDM is that there is no support client- or server-side for traversing CI Relationships between CSDM objects. So - I built a script and have posted a blog about it.
Hello Everyone,We are new to Service now and we have figured out most of our Service and Service offerings to put in the CMDB however since we are a healthcare organization we use EPIC EMR for most of our services. I was wondering if anyone else that...
Hi Everyone, Hi, I have a requirement where I need to bring up the "ADD" button in the caller field in the SOW view how can I achieve this requirement?If the user clicks on the highlighted section, it needs an "ADD" button
Renamed the existing Knowledge Knowledge base to Knowledge v1.01 by changing the title of the knowledge base.But, the old is still appearing in the portal, the new name is not reflecting in the portal.I have tried:1 . Cleared the cache and then trie...
