Guidance help for CSDM with Discovery and Service Mapping
Hi All,Is someone can help on step by step Guidance for CSDM with Discovery and Service Mapping how they used in CSDM. As a document in simple layman.Thank youAmulraj
Forum Posts
UI action is not working
UI action : DeleteTable : CMDB Condition : current.isValidRecord() && current.canDelete() && JSUtil.nil(RP.getParameterValue("sysparm_changeset")) && gs.hasRole("sita_cmdb_asset_admins") Code : var ajaxHelper;var objSysId;var tblName;var dlg;var retu...
Recommendations on populating the 'support group' field for Services that are supported based on geographic location
Our Institution has some services such as Device Support that have multiple support teams that are based on location. I'd appreciate any insight into how others are denoting the 'Support Group' in the CMDB for any service that has a location-depende...
TBM Standards Committee to discuss Integration with CSDM
This is more informative than a question, but I saw that the TBM Standards Committee is slatted to discuss TBM & ServiceNow CSDM Integration on July 26th at 11 AM EDT. CSDM/TBM has been discussed in this forum a few times, and @markbodman did a grea...
Resolved! Should AWS Landing Zones Be In The Data Center Zone Class?
Should the AWS Landing zones go into the cmdb_ci_zone table? I would think there would be cmdb_ci_aws_zone table.
Fundamentals ServiceNow.
Can anyone share a ppt that has topics that would introduce Fundamentals of ServiceNow, what is ServiceNow Architecture, Different types of Modules in ServiceNow, which company using ServiceNow, Vendor of ServiceNow, similar platform like ServiceNow....
Not getting data in my Digital Portfolio Management DPM portfolio
I'm getting zeros in the performance snapshot in DPM portfolio. I have created Test incidents by selecting the Service and Service offering in my model. I have already setup Technical Service, Technical Service offerings , etc. Created the Enterpri...
How to proceed with steps align the Business Unit table with CSDM 4.0 using lifecycle stage/states
Hi team,Here is my STR:Short Description: CSDM 4.0 alignment for the foundation table business_unit.Description: CSDM 4.0 alignment for the table business_unit, where the custom field "u_active" needs to be deactivated. My Approach:Analysis:I have id...
Is it good to combine multiple Application Services for different environment into one.
I am considering reducing the number of Application Services by combining multiple environments into a single Application Service. For example, merging App1 Prod, App1 Test, and App1 Dev into a single Application Service (App1) in ServiceNow.I though...
List Preview Configuration
I need help with two things related to the Incident form in ServiceNow:Configuring the Preview List View:When I click the preview icon in the Incident list view, it opens a preview window displaying certain fields.I want to configure which fields app...
Resolved! Service Model for CSDM to CSM Relationships
Hi, I am working to link CSDM with CSM and one of the clear linkages is view the Product Model that you assign to a Service Offering. However I am confused in that:1. The CMDB Use case states "Sold Product table ..... Represents the product purchased...
Resolved! How to best represent PaaS such as AWS?
Here is my first stab at designing how we will build out AWS platform and apps deployed. Suggestions please. Maybe I don't need to represent the data center as a business application and I can show the application service as a that instance of the...
Understanding the Differences Between Business, Application, and Technical Services in ServiceNow
How should we structure services in ServiceNow, and what are the key differences between Business Services, Application Services, and Technical Services?Is this example correct according to the ServiceNow data model and best practices?Business Servic...
CSDM Quiz
I have read, re-read, looked up the answers, tried 50+ times and cannot get better than a 64% on the CSDM Foundations Quiz. Any tips? Any one willing to tell me which questions I'm getting wrong, so I can at least focus on certain areas? So frustrati...
Service Mapping with Dynatrace SG: Application Service names change w/ new microservice code
We started to Service Map microservices the are collected through Dynatrace's Service Graph. We saw opportunity to pair with Application(microservice owners) to automate Service Mapping as much as possible. Over time the Application Service names (tr...
