Does Ticket viewer role consume Itil licence?
we are changing the role Itil with the rol "Ticket viewer" and I wonder if it consue Itil licence, I have search information about it but I could not find anything, any help is welcome
Forum Posts
Impact on modifying OOTB Field
Hello all , @Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow anyone, Please help me If i am modifying any OOTB Field value or default value in servicenow after remodifying the field attributes & deleting number maintanence for the f...
Data Model for Catalog Item
Greetings Team,I am creating a data model for catalog items for my team. I'm looking for a good online example. Can someone point me in the right direction?
Lifecycle of Service and Service Offering
Hello everybodyWe are currently working on the lifecycle of services and service offerings according to CSDM 4.0. We would like to use the Service Builder to maintain these records. This uses phase (portfolio_status) + status (service_status).What is...
Best practice on Incident form taxonomy
Hi, we have been working on building our CMDB and the data it holds and are now at the stage where we want to change our Incident form to ensure the correct data is captured. We have researched various options but essentially want to make it as easy ...
Pasting to Reference field
Is it possible to configure reference field such that pasting a value into it triggers the list autocomplete feature, similar to when a value is manually typed into the field?
The out of the box table cmdb_m2m_business_process_ci has write permission of nobody
My organization is working towards tying Business Processes to Applications from another system. When trying to write to the m2m table we noticed that the write ACL for the table was set only to "nobody". Can anyone explain why? What is the business ...
Citrix Infrastructure CSDM/CMDB
Hello Community, I am facing the challenge of mapping our Citrix infrastructure in the ServiceNow CSDM model and in our CMDB. It must be possible to model the following hierarchy levels:Hierarchy level 1: Environment (number of environments = 2)Hiera...
Linking business applications to incident records
Hi there. I just learned that we can link business applications to incidents. Is there a field on the incident record to add a business application or is it just that for reporting purposes that the business application is related to the incident? Li...
How to relate Business service or technical service to Knowledge articles
Hi, Is there any OOB approach to relate Business service or Technical service to KB article. I see affected products related list but it show all the data from all the CI classes. However, I am not sure whether it is recommended or not to relate serv...
How to relate Application models with Business services
I have a requirement to relate Application Model with Business Services. Is there any OOB recommended data model that represents relationship between Application Model and Business Services.
Resolved! Modeling business service and application services
Hello all, I'd like to know if it's possible to link an application service to multiple Business services (or Business service offerings)?The case scenario I have is specific to Adobe packages. In our company, it's possible to either subscribe to eac...
Modelling L2 production support in alignment with CSDM
Considering an organisational model where L2 prod support and L3 change/build/non-prod support of an application is provided by two distinct areas of technology, what would be the best approach to model a service that provides the L2 production suppo...
Resolved! How to edit form layout for Application Services
Hello,I need edit form layout for Application Services Table, The form layout is different than other table forms.Application Table Link:https://yourinstance.service-now.com/$csdm_app_service.doThe background name for table is : cmdb_ci_service_autoI...
Service Portal redirecting issue
Hi All,i have one requirement like "All unauthenticated users regardless of any roles MUST go to the trainee portal's login page" i tried many ways to complete this requirement but my bad i was unable to. Created 2 system propertiesglide.entry.page.s...
