Are you an IT professional who wants to learn more about networking and telecoms? Then I want to tell you about some fantastic news. The CompTIA DS0-001 exam was designed to help you achieve that goal. This certification is being offered by CompTIA a...
Hi There, I remember some time ago (2 years) i'd done some training offered by ServiceNow. How do i access the record of training that i'd attended? Was there any certification provided? Thank you. Rgds,hazelsf.tan@sc.com
The life cycle mapping for Configuration Item: "Operational Status - Non-Operational" to "Configuration Item - Design - Build" not make sense for all use cases. For instance users may put a CI in Non-Operational status when the CI is turned down and...
Hi All, I am trying to index my statement field which is a reference field on the sn_risk_risk table but its not happening is it because its an reference field ? or is it because it has a large amount of data. Thanks,Uma
Hello all!I have scoured ServiceNow documents, this community, and Google searches. I am seeking to obtain an easily digestible or 'Lehman's' definition for an Application Service CI. I have what is provided from ServiceNow and other various searches...
Hello everyone, We're currently in the process of enhancing our CMDB and ensuring comprehensive coverage of our environment. One area where we've encountered significant internal discrepancies pertains to business applications. Could some individuals...
I know there are a lot of CSDM Experts herePosting a quick questionI read about csdm - understood it theoreticallyThe problem I am trying to solve here is the routing of ticket based on the issue identifiedE.g- if the serviceNow instance is down- wha...
Hi all, Are there definitions or descriptions of each lifecycle stage or status? I am particularly interested in the following statuses of the logical life cycle process (describes in the CSDM 4.0 whitepaper) Pilot (ideation)On order (purchase)Pre-al...
Hi all, We currently have Azure as a technical service offering, and I'm wondering how services within Azure should be treated in the CSDM. Examples of Azure services are API Management, Kubenetes Services, Event Hub. Should each of these be treated ...
Hi All, We have a situation that we are wondering how to best model in the CMDB, especially in relation to CSDM recommendations. We have portions of some apps that rely on 3rd party services such as payment processors for an online store, etc. We are...
Could anyone provide any guidance in to the best practice for modeling integrations/interfaces between applications within the CMDB? For example: web service call from application A to application BFlat file export from application C via nightly job ...
Hi All,My Requirement is When the assignment group on the incident form is changed, display the assignment group's manager name on form. (Hint - Use Client script and script include) so i written everything but unfortunately it is showing an error in...
I have a customer that has put in work to catalog the Services they offer to customers (outside of the company) - around 200 rows that outline what is available to external customers. Their services are cataloged in a spreadsheet at a low-level (i.e ...
I'm hoping someone in the community can add some thoughts on the Depends on::Used by relationship type when used to describe a dependency between an Application Service and an Infrastructure CI (such as a server). I'm determining whether the relation...
Going thru and starting to setup Dynamic CI Groups to be used with our CSDM Implementation. Two Questions: As I am learning about Dynamic CI Groups, it is my understanding that these Groups can be used for Incident, Problem and Change, correct?If we...
