Hi fellows of the flow, short question, as I haven't found anything resonable in docs, community or in the system itself. Customer want to document his WAN connections with Startpoint (Adress/GPS), Endpoint (similar), Provider, Bandwidth. Anyone an...
HIWe received an internal request to create massive number of changes requests and to be included into the current workflow.I was trying to find out documentation and tricks regarding this task and I didn't find anything.I am assuming (maybe I am wro...
Hi community,There is some confusion on the bi-directional updates the Legacy CMDB status fields and the new Life Cycle stage and status fields.In a CSDM video is stated that bi-directional updates work with some exceptions. There is also an article ...
Hello. I converted a mapped application service to a calculated application service. After the conversion, some new entry points were added to the map. I need to delete them, but ServiceNow does not allow it. Is this the expected behavior? Is there s...
I'm working my way through building CSDM and now i'm working on business service offering. I put some companies in subscribed by company related list on service offering and would like to show it as a related list on a incident form so when a service...
Hi Everyone, We are in the process of implementing our Business Services/Service Offerings across our organization. Initially we allowed Service Owners to self-assess their Business Criticality based on some basic criteria. This didn't go so well as ...
Hello I would like to enable the New button to show in the list view when clicking a reference field to add a new value. The list control currently has the following in the "omit new condition":if(RP){ var current_view = RP.getParameterValue("sysp...
Per CSDM, A Business Application is related to an Application Service (1 to Many). If an App has Prod, Dev, QA, a Business App can have 3 App Services. Lets say a Business App has got a Prod Service, which needs to be split by 2 or more than 2. It in...
Hello everyone !I have several products on my servicenow platform (ITSM, SPM, etc...).To secure the company's sensitive data, I would like to know if the different products are compartmentalized and separated. For example, ITSM users with ITSM roles ...
I'm building out a typical internal company structure (company>business units>departments). Does anyone know why, out of the box, the cmn_department.company is set to only reference core_company records where customer=true? Makes no sense to me but ...
When using the Agile Development module, you create "products" which are stored in the software model table. What is the relationship envisioned in the CSDM for these "products"? Should they relate to Services? to Service Offerings? to Business Appli...
Hi community,We had been waiting for the Vancouver release, as various entries were missing in the Life Cycle Control compared to the Docs. Now the entries are identical to Docs. But I have a question about the Application table. There are only two E...
I would like a "test" to use that will help determine if a Business Application object is needed for an Application Service that is delivering a Technical Service Offering. I understand the domains that each sit in, but I want to provide guidance to...
Can we specify the table to be able to do this kind of import? if use the import_admin it will impact to all tables can not select the specific table.
If I subscribe for 100 Fulfiller license for one year and within the year, I found that I need more 20 fulfillers,My question, as I know the system will not block and I can utilize what I need and at the renewal for next year I’ll pay the difference ...
