Hello @SNow Learner41 ,
Could you kindly confirm if my understanding is accurate? It seems that you aim to set the "caller" field value based on the selected category. If this is the case, you can create an onChange client script. Assuming you have predetermined the users' sys_id values for each category, you can use these sys_id values to dynamically set the "caller" field based on the selected category.
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
// Assuming 'current' is the incident record
var selectedCategory = g_form.getValue('category');
// Define a mapping of categories to corresponding caller users
var categoryCallerMap = {
'ServiceNow X': 'sys_id_of_user_for_servicenow_x',
'Inquiry/Help': 'sys_id_of_user_for_inquiry_help',
// Add more categories and user sys_ids as needed
};
// Get the sys_id of the caller based on the selected category
var callerSysId = categoryCallerMap[selectedCategory];
// Set the value of the "caller" field
g_form.setValue('caller', callerSysId);
}
Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.
Thanks,
Aniket
