Continual Improvement is not available in next experience UI

sarthakkash · ‎01-16-2025

Hi all,

I enable the next experience UI in my instance but it seems some modules are not available for example Continual Improvement and Collaborate

Can anyone help me with above query.

Thanks

Sandeep Rajput · ‎01-17-2025

@sarthakkash What happens when you try to access the contents of this application directly via URL, does it show a 404 or the correct page.

If it is a 404 then the application might not be installed on the instance. or the plugin needs a repair. If it is installed and takes you to the correct page then the menus might have a role issue.

If the module is not available:

Go to System Definition > Modules (/sys_app_module_list.do)
Check if the module is active

For more information please refer to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0690244

Hope this helps.

View solution in original post

sarthakkash · ‎01-16-2025

Yes @Ankur Bawiskar , in correct instance

We enable polaris view in Dev instance it is not available there, but in test instance we have old UI but it is available there

Thanks

Sarthak

Ankur Bawiskar · ‎01-16-2025

@sarthakkash

it's a separate subscription and paid one.

If you have subscription then ServiceNow resource can activate it for you

Request Continual Improvement Management

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

sarthakkash · ‎01-16-2025

Hi @Ankur Bawiskar ,

It's already installed

Dr Atul G- LNG · ‎01-17-2025

Hi @sarthakkash

I tried the same in my PDI and it is working fine. You can try to repair the plugin once and then try. I am sure there no other issue.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG · ‎01-17-2025

Hi @sarthakkash

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************