---
sourceDocument: Xanadu IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Install CIM

# Install CIM {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install the Continual Improvement Management plugin from ServiceNow Application Manager after purchasing a subscription.{#request-cim__CIMactivation}

## Before you begin

Role required: admin

## About this task

The Continual Improvement Management (com.sn_cim) plugin is available with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions only. Contact your ServiceNow account manager to purchase a subscription and activate the plugin on your organization's instances.  
If you don't have an account manager, decide to delay activation after purchasing a subscription, or want to evaluate the product on a sub-production instance without charge:

* Request CIM activation on your instance by using the Now Support portal. For more information, see the [Requesting a Plugin from the Service Catalog \[KB0751715\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751715) Knowledge Base article.
* Install CIM from ServiceNow Application Manager.
{#request-cim__ul_ew3_nw3_4fc}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. On the Application Manager page, search for Continual Improvement Management.
3. In the Family Plugins section, select Continual Improvement Management (CIM).
4. On the Continual Improvement Management (CIM) page, select Install.
5. Review the installation details and select Install now.
6. **Optional:** Install demo data by selecting the Load demo data check box.
7. Select Install.  
   The Installation progress window displays the installation status of each component and the time taken to complete the installation.

   After installation is complete, a message appears that Continual Improvement Management has been successfully installed.

   The plugin is installed and activated on your instance.
8. **Optional:** View more information about the installed plugin by selecting View Details.  
   The following details are provided:
   * Plugin version
   * Activation and update details
   * Key application features
   * List of plugins installed or activated with CIM.
   {#request-cim__ul_m1f_kv3_4fc}
{#request-cim__steps_rfg_3k4_jfc}
**Related reference**   

* [Components installed with Continual Improvement Management](https://www.servicenow.com/docs/unyYzXacohCm6LAmPWOX2A "Several types of components are installed with activation of the com.sn_cim plugin, including tables, user roles, and scheduled jobs.")
* [Improvement integration with other applications](https://www.servicenow.com/docs/froc6NRRhBuIJ77lz_PAMA "You can create an improvement request from within multiple integrated applications. You can also create many application tasks from within an improvement initiative. Set the Continual Improvement Management attributes property to determine which field values get copied to integrated application tasks.")  
**Related topics**   

* [List of plugins (Xanadu)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)

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