Flow Designer and Business Rules for Life Cycle Stage and Status

[Darlene York]

I have a step in my flow to update the CI Life cycle stage and status in a flow.  I keep getting an error “Error occurred while updating record: null”.  In the log it says its failing because of an invalid Life Cycle Stage and Status combination.

We have determined that the business rule “Life Cycle Stage and Stage Status combination” is clearing out the variable and failing before the new value can be updated with the value specified in the flow update record.

We kicked around the idea of turning off the business rule when flow is running, but this could be an issue if a CI needs to be updated outside the flow.

I was wondering if anyone has a better solution.

Thank you

[Darlene York]

Thank you for your help.

I figured out that flow will update the legacy fields just not the Lifecycle fields.  But that ok because the lifecycle fields update off the value of the legacy mapping.  I just need a pending retirement in the legacy fields.

Am I mistaking, but I thought the mappings could not be modified.  If its possible to add a custom one, maybe that's what I need to do.  I dont want to break something.

[CMDB Whisperer · Accepted solution]

The mappings themselves can be modified, but I believe that is only prior to activation (I think?).  What cannot be modified at all is the Lifecycle Stage and Status values themselves, and the list of available values for a given table.

[Darlene York]

Good Morning,

Thank you so much for you help.