How are Technical and Business Service Offerings differentiated in the CMDB?

[l337]

When either Technical and Business Service Offerings get created they get placed in the table: service_offering.list

Under the attribute Service Classification, I see OOTB there is "Service Offering" but there is no Technical Service Offering option OOTB that can be added to this list to differentiate between the two types.

I'm thinking of creating an enhancement to add a Technical Service Offering option to the Service Classification list if there's no way to differentiate the two OOTB.

Considering this how are Technical Service Offerings differentiated from Business Service Offerings in the CMDB?

[CMDB Whisperer · Accepted solution]

For Technical Service Offerings:

• Class = Offering
• Service Classification = Technical Service
• Parent.Class = Technical Service

For Business Service Offerings:

• Class = Offering
• Service Classification = Business Service
• Parent.Class = Business Service

[Barry Kant]

This is correct. 
The easiest to find out how it is intended is to model it via Service Designer and check the output. 

There is no need for additional service classification values in my opinion.

BR,
Barry

[CMDB Whisperer]

I completely agree, and furthermore I don't think we really need the ones that we currently have, since the only reason service classification is even used is for Offerings, and we can get the same exact information from parent class attribute as we get from the service classification attribute.  This attribute could/should be deprecated.

[Mitch23]

Hi Barry. When you say Designer are you referring to..

https://dswrkgrpdemo.service-now.com/x_inpgh_des_designer.do