How are Technical and Business Service Offerings differentiated in the CMDB?

[l337]

When either Technical and Business Service Offerings get created they get placed in the table: service_offering.list

Under the attribute Service Classification, I see OOTB there is "Service Offering" but there is no Technical Service Offering option OOTB that can be added to this list to differentiate between the two types.

I'm thinking of creating an enhancement to add a Technical Service Offering option to the Service Classification list if there's no way to differentiate the two OOTB.

Considering this how are Technical Service Offerings differentiated from Business Service Offerings in the CMDB?

[Suggy]

Hi @Barry Kant  What exactly you mean by 'Service Designer'? Which application/product is that?

[Kim Rasmussen]

I would think Barry meant the Service Builder, that is a Platform function from Utah. You need to install it though: https://store.servicenow.com/sn_appstore_store.do#!/store/application/d295dc5853926010efc7ddeeff7b12...

[Suggy]

Thanks for the response @Kim Rasmussen 

I see that Barry has liked your reply. So I believe that is what he meant 🙂