How do I create reference relationships for CIs in ServiceNow?

[l337]

I searched online but could not find the steps on how to do this.

Please see the attachment to this post: CSDM ServiceNow Platform Run slide.

I circled the reference from the Business Service to the Service Offering.

I would like to create a reference for my Business Service CIs to my Business Service Offering CIs to be seen in the dependency view in ServiceNow.

Is this possible? If so what are the steps do I need to follow to create the reference?

Thanks!

[Allen Andreas]

Hi @l337 ,

My apologies, I'm a bit confused with your question, but your Business Service is a separate record from your Business Service Offering. You can create an offering that is associated to your business service, thus having a relationship, but you would create that relationship yourself when you create the offering as the offering has a field on it for business service and so you'd pick the related service which then links them together. If the offering is the same as the service, then you would create the same record details as an offering as seen in the service.

And as mentioned above, to create that relationship, you can create a business offering directly, use the parent field to specify the Business Service. Alternatively, on the business service, you can relate offerings to it as well. Let us know if you have any questions? 🙂

[Kim Rasmussen]

It is a related list on the Business Service where you can relate one or more Business service Offering. you can either use the Normal form view.

Once you get to Utha and above you could also use the Service Builder your define the relations.

These relations do show up in the Dependency View.

Hope this helps 

Kim