How do I map a new LifeCycle Stage and LifeCycle Stage Status

Erick18 · ‎02-16-2022

I am wanting to use the Lifecycle fields on our location table and the only status that are mapped to the End of life stage are Obsolete, Sold, and Lease Return. I would like to add Retired which is already an existing status that is mapped to other tables to this list. The table life_cycle_control which dictates which stage and status combinations are allowed on each table is locked down by several ACLs. Is there a different way to add additional stage and status combinations or should I adjust the ACLs?

Thanks,

Erick

scott_lemm · ‎02-16-2022

Erick,

ServiceNow does not want the new Life Cycle Stage and Status objects modified. These objects were locked in order to maintain consistency for current/future products that rely on knowing the status of critical data and effecting its life cycle process.

The values provided for End of Life on locations have the following meaning:

Obsolete - no longer needed
Sold - no longer owned
Lease Return - no longer leased

We feel a value of "retired" is not descriptive enough for Locations. We need a value that provides more detail as to why a location is EOL so it can relate to potential use from facility management, financial management, and etc.

Hope this helps,
Scott

View solution in original post

cassieb_ · ‎02-16-2022

Hi Erick,

I have just implemented the CMDB Data Manager which requires the Life Cycle Stage and Status to be mapped. Look at the

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-managemen...

It will guide you through the process. Note that once you complete the mapping make sure the mappings are active.

You can get to the mappings by navigating to CSDM > Life Cycle Mapping

LM5 · ‎03-11-2022

Cassieb,

When you did it, did you add any new mappings? What did you find was missing, or what did you change in the out-of-the-box mappings? Just looking for others to share their experience.