How to send an email from ServiceNow?

dev115415 · ‎05-29-2023

Hello I want to send an email to some person based on some logic of my app. I would like to do this from ServiceNow-> Script Include. How to do this?

dev115415 · ‎05-29-2023

Hello Thank you for your response

I will tell what I have done.

1. I created an Event Registry simply.

2. I created a Notfication

3. I created a Script Include and there I used

gs.eventQueue('x_8041114_needlt.EmailEvent1',current,'abc@gmail.com','axyz@gmail.com');

Update

Now I am able to send the email but I have to use the glideobject as 2nd parameter. But I do not want to use that. I do not want to use glideobject because my business logic doesn't need it. I want to use eventQueue() in a way that I pass the event name that will be fired, and some normal parameters but no glideobject. How should I write eventQueue();

View solution in original post

OlaN · ‎05-29-2023

Hi,

One way to do this is to have the script include generate an event, and register an email notification that is sent when the event occurs.

Have a look at the Docs to get an example on how to work with events.

dev115415 · ‎05-29-2023

Hello can I put the sender of email to be an arbitrary person(not the same as servicenow user).

OlaN · ‎05-29-2023

In the notification you create, you can specify the sender of the email, if needed.

dev115415 · ‎05-29-2023

thanks for your help. but still I am not receiving the mail. Interestingly I see the mails in Outbox in ServiceNow but they are not sent.

Could you please tell will I be able to send from a gmail like abc@gmail.com to xyz@gmail.com?