CSDM 1.0 whitepaper

[Kumar35]

can someone help with CSDM 1.0 whitepaper  please ?

I'm quite aware of current version being 4.0

thanks!

[Nizam]

1. CMDB 1.0 whitepaper

The Common Service Data Model (CSDM) 1.0 whitepaper provides an overview of the CSDM, which is a standard and shared set of service-related definitions across ServiceNow products and platform. The CSDM provides a common vocabulary for describing services, which can help to improve communication and collaboration between different teams within an organization.

The CSDM is divided into three domains:

• Business domain: This domain defines the core concepts of a business, such as customers, products, and services.
• Service domain: This domain defines the components of a service, such as incidents, problems, and changes.
• Application domain: This domain defines the applications that are used to manage services, such as ServiceNow.

The CSDM also includes a set of relationships between the different domains. For example, an incident can be related to a service, and a service can be related to an application.

The CSDM can be used to improve the way that services are managed. For example, the CSDM can be used to:

• Create a more comprehensive view of services
• Improve communication and collaboration between different teams
• Identify and resolve service issues more quickly
• Improve the efficiency of service delivery

The CSDM is a valuable tool for organizations that want to improve the way that they manage services. The CSDM can help to improve communication, collaboration, and efficiency, which can lead to better service delivery.

Here are some of the benefits of using the CSDM:

• Improved communication and collaboration: The CSDM provides a common vocabulary for describing services, which can help to improve communication and collaboration between different teams within an organization.
• Increased visibility and transparency: The CSDM provides a comprehensive view of services, which can help to improve visibility and transparency of service delivery.
• Improved service quality: The CSDM can help to identify and resolve service issues more quickly, which can lead to improved service quality.
• Reduced costs: The CSDM can help to improve the efficiency of service delivery, which can lead to reduced costs.

If you are interested in learning more about the CSDM, you can visit the ServiceNow website. The website includes a variety of resources, including the CSDM whitepaper, a CSDM tutorial, and a CSDM reference guide.

[Alessandro Alme · Accepted solution]

Hello @Kumar35.

I attached CSDM 1.1 version.

Thanks,

Alessandro.