How to send an email from ServiceNow?

dev115415 · ‎05-29-2023

Hello I want to send an email to some person based on some logic of my app. I would like to do this from ServiceNow-> Script Include. How to do this?

dev115415 · ‎05-29-2023

Hello Thank you for your response

I will tell what I have done.

1. I created an Event Registry simply.

2. I created a Notfication

3. I created a Script Include and there I used

gs.eventQueue('x_8041114_needlt.EmailEvent1',current,'abc@gmail.com','axyz@gmail.com');

Update

Now I am able to send the email but I have to use the glideobject as 2nd parameter. But I do not want to use that. I do not want to use glideobject because my business logic doesn't need it. I want to use eventQueue() in a way that I pass the event name that will be fired, and some normal parameters but no glideobject. How should I write eventQueue();

View solution in original post

dev115415 · ‎05-30-2023

I ticked on the message sending and receiving facility. My point of concern is let us say we have an email id like sender1@mit.edu then will I be able to do. Because how can one send email from such email id without password and server things. But that is my business requirement.

OlaN · ‎05-30-2023

Then you have done everything you can.

Recently ServiceNow have disabled the possibility to send out actual emails from PDI:s.

https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

dev115415 · ‎05-30-2023

what about company purchased instance. does it have this facility?

OlaN · ‎05-30-2023

Yes, production and sub-production instances usually have email sending enabled.

dev115415 · ‎05-30-2023

thank you