Life Cycle values for Consumable Assets

Damhoej
Giga Guru

How do you map a consumable asset with the new Life Cycle Stage and status?

There is no OOB value for a consumable asset when it has been consumed by either a user or an asset.
The legacy state was"consumed"

The OOB life cycle mapping record is inactive and you have to choose a life cycle control, but the value "consumed" does not exist.
When using hardware asset management you consume a consumable and that creates a record for cost management and other tracking. That record has the state "Consumed"

6 REPLIES 6

Barry Kant
ServiceNow Employee
ServiceNow Employee

When returned/revoked the life cycle will be:
End of Life
Retired

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I see the logic, however how do you find out that the item has been returned. It is not tracked individually.

A memory stick that is consumed by an department will not be returned.
Off course I can set a time limit before I retire any consumable, but IMO you should deal with the issue when you hand out the item to a user (or another asset).
That is how it works in the application when you select "Consume"