Mapped Application Services in Digital Portfolio Management

[Brady Holliday]

Hello,

We are looking at trying to report up Incidents based off of the Mapped Application Services up to Portfolios. This functionality appears to be included in the DPM application, however it does not appear to allow tying mapped application services to a portfolio (limiting the selection to only Services, Business Services, and Technical Services as seen below). I was curious if we could get some direction for how we should really be doing this?

Thanks in advance,

[Barry Kant · Accepted solution]

hi Brady , 

that is correct if you want to see it from a Service Portfolio point of view. 
The alternative option is indeed to use an Enterprise Portfolio (similar concept) which can be related to:
Business Applications
Application Services
This is a slightly different concept (more an ownership point of view).

BR,
Barry

[Andreas Borell · Accepted solution]

Business Applications and Application Services are different objects and used to represent different things, as outlined in the CSDM.

Exploring the CSDM framework (servicenow.com)

The Service Portfolio gives you a service based view of areas of responsibility and deliverables, while the other portfolios can add other perspectives. As objects, they answer different questions, and here I am making a hasty rough summary:

The Business Applications maybe are "what do we need" to support "capability X"

The Application Services are "what do we run" to deliver the business application?

The Technical and Business Services, their offerings and catalog items are "how do we keep that application service running" and "what is it used for"?

I would not expect these three to be merged, as they are different views. They are all valid and used through Digital Portfolio Management.

From a practical standpoint, I would start trial mapping where you think you have the highest data quality already in the source objects, but ask myself what answers I am missing?

[Andreas Borell]

With DPM, you can / should also consider other portfolios than the Service Portfolio. You can now build portfolios also based on business applications and application services. This gives you different portfolios that complement each other.

Digital Portfolio Management portfolios (servicenow.com)

[Carolyn Rast]

@Brady Holliday  you said:  Currently we do not have any Service Offerings defined, instead we have been utilizing Dynamic CIs and Mapped App Services to track incidents and changes against.

Good News... Technical Service Offering is just a few clicks away - TSO is Dynamic CI Group  once you connect the dots!  Here's how:

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/csdm-implementation/ta...

Good Luck!