ServiceNow Administration

[vidyajadhav]

As an admin, I want to automate auditing on key tables so that all changes are tracked for compliance and troubleshooting. Where this option of making auditing enable I can find in ServiceNow

[GlideFather · Accepted solution]

Alright @vidyajadhav!

Then please update the URI below and navigate to system dictionary, filter Type: Collection for the particualr table (in this case sys_user_group) and mark the Audit field to TRUE:

https://your-instance.service-now.com/sys_dictionary_list.do?sysparm_query=internal_type%3Dcollection%5Ename%3Dsys_user_group&sysparm_view=

From that moment, changes made to records from that table (e.g. Group renaming, activation or deactivation will be available in the sys_audit table).

Sys Audit table with all the changes made (to be filtered):

Or the one particular record:

It does not work retrospectively, so changes made before marking the Audit true will not be trackable, only afterwards.

And from that point you can create a report or any other method to see the changes.

Please, let me know if this helped to solve your issue and if possible Accept as solution. Thank you

[vidyajadhav]

Hi @Mark Manders

Thank you for your help. I am able to get audit option in the collection of dictionery entry. I am unable to find the Table/records. Where i can find the audited records

[GlideFather · Accepted solution]

@vidyajadhav Type to the application navigator sys_audit.list and press enter.

But you will see only the record updated AFTER the Audit was enabled, not historically before that...

Please see my comment above, there is explanation with screenshots

[Ankur Bawiskar]

@vidyajadhav 

Why do you wish to audit sys_user_group ?

Doesn't look like a valid business requirements.

Usually groups are import from DEV to PROD and rarely change. there might be changes to group manager etc but not that many changes occur.

If my response helped please mark it correct and close the thread so that it benefits future readers.