What is the purpose of Service Classification?

[Robert Campbell]

What benefit is there to have a Class = Business Service and Service Classification = Application Service?  A Service Classification of Application Service does not give you a service map.  It needs to be of the class Application Service for that so why would you want to mix and match the two?

[Kunal Varkhede]

Hi,

A business service is a set of interconnected applications and hosts, which are configured to offer a service to the organization. Business services can be internal, like organization email system or customer-facing, like an organization website.

https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/service-mapping/co...

An application service is a set of interconnected applications and hosts which are configured to offer a service to the organization. Application services can be internal, like an organization email system or customer-facing, like an organization website.

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/service-mapping/concept/...

Regards,

Kunal.

[Steve Crow]

I am sorry, but your definitions are identical. One would assume that a business service and application service is the same, but they are not.

[Scot Eagle1]

A slightly related issue for those two fields.

The CI Class for "Support Group" is also a child of the "Business Services" class and is used for Event Management.

For Service Classification, there is no valid value that would represent that the CI is used for event mapping....It only provides type of business services (Business Service, Technical Service, Service Offerings, Shared Service, Shared Service, and Application Service).

Also, in general, the "Service Groups" don't get treated the same as the business services. They should not be used for Incident, Change, or Problem Management (they are not part of the Common Services Data Model), and don't require things like Approval and Support Groups.

Personal opinion is that they don't belong at this place in the CMDB if at all.

Scot.

[Mary Vanatta · Accepted solution]

The Service table [cmdb_ci_service] has 3 classifications, they are still there due to legacy needs.  ServiceNow as of London, moved the Application Services to the [cmdb_ci_service_discovered] table.  This is a logical representation of a deployed stack. 

Prior to London, this is how many companies classified the differences between the services.  With the advent of CSDM 2.0 (white paper released in Oct 2019) NEW implementations should put Business and Technical services on the cmdb_ci_service table.  Eventually all 3 classifications will be put on 3 different tables.  

The caveat here is that the Application Services table [cmdb_ci_service_discovered] table is a CHILD table of the Service table [cmdb_ci_service]

To answer your question, there is no point to putting Application Services on the Business Service table.  You do not map services from that point.  

From the Application Service table - you can create manual entry points (ex: servers) or you can then be prepared for Service Mapping engagement.