All community data DELETED - ALL badges, Rising star forum access all gone

[AparnaSahu]

I lost access to my ServiceNow Community data after changing companies. I raised a support ticket and was given an email address to request recovery of my community information (badges, Rising Star program access, questions asked/answered, forum activity, etc.). I’ve already emailed them but haven’t received a response yet.

Has anyone experienced a similar issue? If so, how did you manage to resolve it or get your data restored?

[Sarthak Kashyap]

Hi @AparnaSahu ,

This issue also happens to me, I also lost my previous ServiceNow Community profile, all the badge, rising star profile, correct answer, so I came with new profile and start contributing again, you can create a case with servicenow and follow with them you can email on web_support@servicenow.com. 

Also check some articles 

https://www.servicenow.com/community/sysadmin-forum/community-account-transfer-to-personal-account/t...

https://www.servicenow.com/community/training-and-certifications/moving-certification-and-badges-to-...

https://www.servicenow.com/community/training-and-certifications/how-to-transfer-my-certificates-fro...

https://www.servicenow.com/community/training-and-certifications/guidance-on-mapping-certifications-...

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Sarthak

[AparnaSahu]

Hi @Sarthak Kashyap ,

Did you eventually got back all the lost data? 

[Sarthak Kashyap]

@AparnaSahu ,

No Aparna, I came with new ID, you email on this email id - web_support@servicenow.com , they will create an incident and connect with you.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[Mariuisd]

The problem is usually that your old profile is linked to your previous work email. When that gets deactivated, your data doesn’t show up under the new account. You’ve done the right thing by submitting a ticket, but it might take a few days for the ServiceNow team to respond since these requests are handled manually.

A good next step is to follow up with ServiceNow Support in a few days. Be sure to include both your old and new email addresses and any relevant details like your profile link or badges. Based on others’ experiences, it typically takes about 4-5 working days to get a response.

Don’t worry, it should get resolved soon!