New to ServiceNow Community – Looking for Guidance

[deepaknrn75]

Hi everyone,

I’m new to the ServiceNow Community and excited to learn more. I’m exploring ServiceNow certifications and learning resources, and I’d appreciate any tips or guidance from experienced members.

Thanks for the support! 😊

[Mohammed8]

Hi @deepaknrn75 ,

Welcome to community.

Best training material would be official ServiceNow Now learning platform. 

Get PDI and play around and gets real hands on experience.

If you want to practice you can check Udemy top authors with good rating and latest updated content to practice.

Always check for blue prints of certification before you prepare for certifications.

If you have doubts reach out here on active community always ready to help

Here is thread with similar question, you can keep track of:

https://www.servicenow.com/community/sysadmin-forum/csa-examination-preparation-materials/td-p/34496...

If this answer helps you please mark it helpful/solution accepted

Regards,

Mohammed Zakir

[GlideFather]

Hi @deepaknrn75,

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Welcome to the Platform of platforms! 🚀 Let me take this opportunity to share following resources with you:

        ServiceNow University 

        

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• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
• The Certified System Administrator (CSA) certificate is a good start, it's useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

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      ServiceNow Career Journeys & ServiceNow Career Paths 

      

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• Pick a ServiceNow Career Path that matches your interests.
• We’ll help you start at the right level based on your skills.
• A ServiceNow Credential gives you industry recognition.
• It proves your investment and boosts your professional value.

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        Learning Plans at the Developer Portal 

        

• Request your Personal Developer Instance (PDI), your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.
• Short and self-paced modules.
• Best practices, references, 

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Good luck! 🤞💪

[Fp568]

Welcome to the community and great to have you here. My advice would be to start by understanding the platform fundamentals before rushing into lots of certifications. The ServiceNow Fundamentals course and CSA are a solid starting point, even if you are already technical. Use Now Learning consistently, especially the on-demand courses and labs, and try to apply what you learn in a real instance, even a personal developer instance makes a big difference.

Once you have the basics, choose a path that aligns with your interests, such as ITSM, CSM, HRSD, or development, and build depth there rather than spreading yourself too thin. Get involved in the community, follow ServiceNow professionals on LinkedIn, attend local meetups or forums, and don’t be afraid to ask questions. Hands-on experience plus community learning will take you much further than certifications alone.

[M Iftikhar]

Hi @deepaknrn75 , Welcome!

The best way to learn is by getting your PDI (Personal Developer Instance) on the developer site and start practicing the Fundamentals. For all official training and certifications, Now Learning is your go-to platform.

For the technical side, focus on JavaScript first. Picking up HTML, CSS, and AngularJS will also help a lot later on.

I’d recommend starting with ITSM as your base. Once you master that, it’s much easier to branch out into CSM or HRSD.

Good luck on your journey!

If my response helped, please mark it as the accepted solution so others can benefit as well.