When and How Do We Receive Our Community Badges?

[Mohammed8]

Hi all,

A quick question for the long-time community members, 

When do badges like Hacktoberfest, Community Week, BuildWith, etc. usually get awarded or issued? Is there any typical timeline you can share?

Also, do we receive these badges via email notifications, or directly as notifications on the Community platform?

Thanks & Regards,
Mohammed Zakir

[Simon Hendery · Accepted solution]

Hey @Mohammed8 

That's a hard one! How long is a piece of string?

I attended Knowledge 2024 in May '24 and a badge for that appeared on my profile in Aug 2025!

It's not typically that long, but it can can take anywhere from weeks to months.

I don't think you typically get a notification - like an email - the badges just appear on your profile. 

If you've waited ages and you think there might be a problem, no harm in contacting support through the SN University portal. They might be able to help. 

[Mohammed8]

Hi @Simon Hendery ,

Oh wow, 1 year for the knowledge participation badge, that is quite a long wait.....
Hopefully it won’t be the same timeline for the challenges/events I participated in this year 😅

Thanks for reply

Regards,

Mohammed Zakir

[Simon Hendery]

Yeah, I'm sure you won't have to wait that long! 

My theory is that it's a workflow issue within ServiceNow. Obviously the data on who gets these badges is collected.

But I think sometimes the workflow breaks of someone forgets to authorise something, so nothing happens for months.