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I am looking to see what role is needed to view SLA definition and SLA specific info on reports, also have the Ability to create a template

I hope everyone is have a great day and looking towards the weekend.  I have a custom app (not using the ITIL role) and my users need to view SLA definition and SLA specific info on reports, also have the Ability to create a template.So anyone know w...

Resolved! Business Rule - Add Opened by to Watchlist

I am trying to check if Opened By has the role "snc_internal" and if so add them to the Watchlist. My guess is that my script isn't correct but I don't have much experience with scripting. Any help would be great.

find_real_file.png find_real_file.png

Resolved! Personal Task Vs Visual Task

We have upgraded from Geneva to Helsinki recently and we had personal tasks module which has been used on Geneva. But after we upgraded the module (personal task) is not available any more, but the table still accessible by (personal_task.list) and t...

ahmedhosam by • Kilo Contributor
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