How do I create case from Service Portal in Customer relation management module, in the below picture I have highlighted with Red where I would like to insert a link or button to create a "case"
We have a new requirement to bring in items from SAP orders (IT equipment only) to a Request and from that Request we will add the individual line items on the Purchase Order.We are connecting through a JDBC scheduled import to a database view that b...
I am looking for some help. I need to create a report from change request for a selected configuration item and list all impacted business services for chosen date range.I tried to create a brand new report for change request and type = list, group...
Hi,Just wanted to ask for your help/input regarding the usage of GlideAggregates in ServiceNow.Currently we have built an application that converts each row entry of a table into Requested Items in the Service Catalog.However we are facing performanc...
Hi everyone,I need help with calling a script include into an email notification. I am looping over the email body and if there are mandatory variables missing in the email then a notification gets sent to the user. I am able to get the missing/manda...
Hello, I was wondering if it is possible to apply variables in a certain template?In detail, that would mean for e.g solving an Incident I create a template with the appropriate state and so on.Then I would like to fill in the field Additional C...
We have Client Companies who we allow to raise Incidents & Requests via a portal but managing these external users is a costly overhead, so...I've installed the self-registration plugin and placed the widget on a public page of my portal to allow tho...
I hope everyone is have a great day and looking towards the weekend. I have a custom app (not using the ITIL role) and my users need to view SLA definition and SLA specific info on reports, also have the Ability to create a template.So anyone know w...
I am trying to check if Opened By has the role "snc_internal" and if so add them to the Watchlist. My guess is that my script isn't correct but I don't have much experience with scripting. Any help would be great.
We have upgraded from Geneva to Helsinki recently and we had personal tasks module which has been used on Geneva. But after we upgraded the module (personal task) is not available any more, but the table still accessible by (personal_task.list) and t...
