checkbox is not visible under the work notes in incident

Vani14
Tera Contributor

‎08-22-2023 02:31 AM

after  upgrading the instance check box is not visible under the work notes in incident.

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3 REPLIES 3

Peter Bodelier
Giga Sage

‎08-22-2023 05:29 AM

Can you provide a bit more information?
Screenshots of what is was, and is now for example may help understand what you mean.


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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Vani14
Tera Contributor
In response to Peter Bodelier

‎08-24-2023 02:48 AM

@Peter Bodelier 

Vani14_0-1692870346463.png

here there is no checkbox after upgrade to tokyo.

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SwarnadeepNandy
Mega Sage

‎08-24-2023 03:01 AM

Hello @Vani14,

 

There are a few possible reasons why the checkbox is not visible under the work notes. One reason is that there is a duplicate Activity (Filtered) widget on the form, which can cause conflicts and hide the checkbox. You can check if there are any duplicate widgets by using the Form Layout option and removing any un...

Another reason is that the work notes and comments fields are not configured to show in the activity stream. You can check if they are configured by using the Dictionary Entry option and making sure that the J...

A third reason is that the activity formatter is not added to the form. You can check if it is added by using the Form Design option and dragging and dropping the Activity ...

 

Another reason could be (VERY SILLY)

The checkbox is there but the font color is white, so it's not visible. It happened once to me. 😄

You can verify that by inspecting the page from browser console.

 

Hope this helps.

 

Kind Regards,

Swarnadeep Nandy

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