Hello Susmitha,
1) Customer information includes the account and contact information for a customer or partner.
- An account is a supported external customer and the Account form stores the customer's information, including the company name, contact names, addresses, phone numbers, and web and email addresses. An account can be a customer account, a partner account, or both.
- A contact is a user who is an employee of an account. A contact record stores information about a contact, such as the name, phone number, email and web address. An account can have multiple contacts but a contact can be associated with only one account. A contact can have one or more associated assets and service contracts. A contact can also have a user ID and can log in to the customer portal.
- 2) A partner is a supported external customer that, in turn, sells to and supports one or more customers. A partner account record stores information about a partner's company, similar to a customer account. On a partner account record, the Partner field is enabled. A partner can report and manage cases on behalf of customers. A partner can also be a customer.
I hope this will help you.
Mark ✅ Correct if this solves your issue and also mark ???? Helpful if applicable.
Regards,
Saurabh,
