if state is inprogress then shortdescrition should applied other wise it should Abort the action?var gr=new GlideRecord('incident');gr.addQuery('number','INC0000059');gr.query();if(gr.next()){ gr.state='2'; gr.short_description="if condition is...
has anyone implemented message level encryption in servicenow instance. So basically i have written one rest message for which payload is in encrypted way. so how can we encrypt payload content and after encryption we can use that in http post method...
Hi All, I have set up the visa spoke into the system and testing the connection through rest api . but i'm getting error as request not sent to uri java.net.SocketException: Socket is closed . Could you please help me to resolve this problem Thanks
Hi everyone,I'm working with ServiceNow Surveys and I'd like to know if there's a way to conditionally display survey questions or entire categories based on attributes of the assigned user.For example, I want to show certain questions only if the us...
Customer comments are not syncing with the incident from the case. The scenario is: when Customer One creates a case and adds additional comments, those comments sync correctly with the incident. However, when Customer Two — who has the same roles — ...
Hi all,To edit form fields and sections in CSM/FSM Configurable Workspace, i have navigated to Native UI Case and configure --> form design--> selected Workspace and tried modifying the sections and fields, Even though i modified i could not see chan...
how to call script include in business rules and which types will be used after before async or display ?
Hello All,I need help to understand how this product inventory works and how it will be helpful to customers. Please explain in detail the total structure of inventory like Product inventory, CI and Install base item. How we are using product offerin...
Hello Everyone,I’m currently working on a data migration activity where we need to calculate SLA/OLA manually, rather than creating SLA definitions.I have a few queries regarding this process:Where should we store the SLA breach status manually?For e...
Hi team,I have some de_duplication tasks that are remaining in PENDING State after the remediation.Can someone help to handle this issue ? THanks
Hi,Have a requirement to create a list action assignment " create case " in csm workspace and if I click on it it should open the new case record form ..I have updated the payload with view details but for some reason it is not opening in the correct...
I am making a notification to the user and in the subject there is the name of the Record Producer in English, I am using ${catalog_item.name} and I wanted the name of the Record Producer to appear in Portuguese, how do I do this?
Hello Community! Hope you can help me with this issue I'm having: I have a record producer with a Multi Row Variable Set, inside this MRVS I have one Multi Line Text field. When I add a new line in this field, there is an error when submitting the f...
Hello Folks, I want to put a dynamic hyperlink with the dynamic text in notification. Below is an example: Table: announcement fields: details_url, details_link_text (URL given in the field) var URL = current.details_url; (normal text) var link = cur...
An Actual Times Details data was added to the release list screen of the workspace, but the Domain changed. What is the reason1.The domain of the current case is AAA. 2.After creating Actual times details, the domain changed to ABC, and the current l...
