Hi all,I'm configuring csm portal and I want to add "Cancel" option within dropdown which update case record active=fasle. *Below image is from My list > open case record.How can I configure this option? Thanks.
We have been using ServiceNow for several years (started on Berlin) and have been using a customized version of the original ess portal up until our upgrade to Yokohama last month and are now moving to the Service Portal (/sp). This means that the no...
I have a requirement to show the time difference between 'Duration' field and 'Time worked' field on a widget or Report of a Dashboard.Can someone help me on this please ?
Hi, I need your help to show service definitions from case task related List. I configured service definitions for case task. It showing in case task List view but it not showing for case task related List. Please check the screenshots. It showing in...
On the backend you have the possibility to see the Dependency View button But on CSM/FSM Configurable Workspace it is not shown What to do to get it overthere as well?
Hi, In most of the forms in ServiceNow we see Follow button on right corner, I see that when user clicks on that button they would get notification when any new updates are added to that form and that does provide separate notification sent through ...
Hello,I have a question about the behavior of multi-factor authentication (MFA).The following settings have been made to perform verification for multi-factor authentication (MFA).The version is the PDI environment of Yokohama. 1.Multi-factor authent...
I had an expired CAD voucher, and I received another CAD voucher after completing the Application Development Fundamentals On Demand course on May 16th. Now I want to register for the CAD exam, but on the My Vouchers page, there is only the expired C...
Hi all, We have got a requirement to add a detailed note or description for each attachment uploaded onto a case record always. We need this on CSM Workspace so agents can also view all attachments along with description on Workspace side. Any sugge...
Hi Team, I am not able to see the case task services. please let me know where we need to configure the services that need to be show here. please find the screenshot below
Hello, I'm trying to build a URL for another system that they can use to take them directly to the Account in Agent Workspace. The problem is how do I get the sys_id for the account record? They will have the Account number (name) that they will pass...
Hi AllWe are using assets with ServiceNow and need to achieve the following for an asset that has the quantity of x20I have 2 fields - 1 is Quantity and the other 1 is Stock Remaining,What I need to be able to do is on an asset calculate Quantity - A...
I am experiencing this "Can't display this list. Method invocation failure for: Can't display this list. com.glide.ui.graphql.listLayout.ListLayout::getLayoutQuery" issue using CSM/FSM Configurable Workspace. This issue only happens occasionally and ...
We are looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either CSM, ITAM, FSM, ITOM module. Please send me an updated resume at chernan@flexemployeeservices.com
Hello everyone, I have a query regarding the "Data Broker Server Scripts - Get encoded query to prefill case type form", which is an out-of-the-box (OOB) script. Can we modify the existing script, or is it necessary to create a new one? Additionally,...
