How can I remove the "Live Chat" button from Service Portal header

[Armin4]

Dear community

My organization has implemented the Connect Support plugin temporarily and now after we have deactivated the plugin, the "live chat" button is still visible in the header of the Service Portal website.

I would like to remove this button and therefore I have found this documentation:https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/build/service-portal/task/config... (see the last section of this website)

According to the documentation this part of the code has to be added:

"enable_live_chat": {
    "displayValue": "false",
    "value": false
}

I did this and in the end the whole code looked like this:

{
  "enable_cart": { "displayValue": "true","value": true},
  "enable_wishlist": {"displayValue": "true","value": true},
  "auto_update_cart": {"displayValue": "true","value": true},
  "auto_update_wishlist": {"displayValue": "true","value": true},
   "enable_live_chat": {"displayValue": "false", "value": false}
  }

I could save it succesfully and there was no indication of a syntax error but nevertheless the live chat button didnt disappear.

Do you know what went wrong? Or do you have another way to remove the Live Chat button?

I would be happy and grateful to hear from you!

Armin

[Gaurav Shirsat]

Hi Armin

I am Happy that my suggestion worked and your issue has been solved.

Keep Working,Keep Exploring.

All The Best

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat