How to add catalog item from global scope to category in Customer Service Portal(CSM)?

[Community Alums]

Hello Community,
I need your help!!!

Can I add catalog items from the global scope to a category in the Customer Service application scope so that I can include that category in the CSM portal?

Previously, customers created a Service portal, and now they want to transition to CSM. We have numerous catalog items in the global scope that are categorized under the Service Portal categories. Is it possible to directly incorporate these catalog items into CSM instead of creating them manually within the Customer Service application scope?

[Community Alums]

Hi @Community Alums ,

Unfortunately you will need to recreate the catalog item in the CSM scope.

[Community Alums]

Hi @Community Alums ,

[Sohail Khilji]

Hi @Community Alums ,

I somewere belive that there is a UI Action related link in catalog which helps you do this. Can you explore for UI Actions under >  catalog items. I hope it helps..