How to update incident record using widget by user automatically , thats means user doesn't depend ?

[1dusjhyahnt]

How to update incident record using widget by user automatically , thats means user doesn't depend on servicenow developer 

means its user manually type incident number , and its will take automatically take two filed values like short description , assigned to , user want to change the value on the basic of our needs?? 

please help this is urgent

[Mark Manders]

If you need urgent assistance, you will have to provide more information than this. It's not clear what your requirement is.

How can the system know how to update an incident if a user enters a number? How is your setup dependent on a developer to update something? What is it you are trying to do? What isn't working? What is the requirement? 

[1dusjhyahnt]

like user generate a incident and he doing some mistake in description and user want to change the incident description so user come to portal and type our incident number then automatically description will come he want to change the description he directly in portal without the help of servicenow developer ??u understand. @Mark Manders  

[Mark Manders]

Go to your client and tell them not to implement a solution like this. Yes, mistakes can be made, but add to the ticket by adding comments to it, so the original information is always there. An agent can already be working on the ticket, or be creating a solution on the given description. The description changes and he doesn't know what he is doing anymore. For the integrity of the tickets, please don't let end users change descriptions. That's really bad practice.

[_Gaurav]

Hi @1dusjhyahnt 
For this, you can create a widget where you can add 2 fields 
1. Incident number (You can show all the incidents where the caller is logged in user)

2. Description (Based on the selected incident you can display the description details)

Then the user can modify the description details and by clicking on submit/update button you can update the description of the incident.

Please mark this as helpful if this resolves your query
Thank!