Skip verification HR Configurable workspace

[abirakundu23]

Hi All/ @Ankur Bawiskar / @Sandeep Rajput ,

What is the OOB behavior if user is not present in system & HR agent click skip verification how opened for, Subject person fill will be populated ? 

Let's agent want to manually enter the user name which is not present in the system & getting the error message, so want to know how agent do use skip verification for the user not in system ?

[Sandeep Rajput]

@abirakundu23 Currently, there is no way to track if the verification was skipped by the agent.

[Sandeep Rajput]

@abirakundu23 Please mark the responses correct if I answered your questions. 

[abirakundu23]

Hi @Sandeep Rajput ,

Usually agent needs "skip verification" if user is anonymous or separated so, in that scenario if user create a HR case then what is expected "opened for" and "Subject Person" field value in OOB ? Our customer mentioned like before Yokoyama version upgrade of customer instance Agent was able to select user manually.

Could you share your thought process or any idea ?

[abirakundu23]

Hi @Sandeep Rajput ,

Could you please clarify my yesterday's post ?

Usually agent needs "skip verification" if user is anonymous or separated so, in that scenario if user create a HR case then what is expected "opened for" and "Subject Person" field value in OOB ? Our customer mentioned like before Yokoyama version upgrade of customer instance Agent was able to select user name manually for opened for  or Subject person field.

[Sandeep Rajput]

@abirakundu23 In order to select an opened for or subject person, the corresponding record should be present in the sys_user table. A case can be created without an opened for or subject person but selecting a value which isn't present in the sys_user table is not allowed.