CWM create a connected work query to pull data but the list view does not reflect changes

[TaylorJ]

I am able to create a new CWM space and board. I create an initial Connected Work query and successfully pull in data to my board.

issue:  when the data refreshes in the tool, say something changes status from active=True to active=False (this would be part of the connected work queries) the list view does not update.

issue2: when i update my connected work query the list view does not update, I must delete my board and start from scratch each time.

Anyone having this issue? Yokohama patch 8 .. thank you

[Mark Manders]

You'll have to provide more information. 

[TaylorJ]

here are screenshots of boards that have the connected work results and what is appearing on the boards after multiple refreshes.. Data is not syncing:

All queries removed and board does not update

Connected work updated and the number of records found is correct, the board does not update to reflect query updates

Any additional information required? thank you

[Lillian · Accepted solution]

Hi @TaylorJ ,

As per Connected Work FAQ :

What happens when I change the conditions on a connected work item?

When the condition in connect work is updated or disabled the existing work items that match the previous condition are not automatically removed from the board. 

To update the board with the new filter condition, remove the item type from connected work and then re-add it with the updated condition.

This is intended behavior. As users adjust conditions,  we're not sure whether previously imported items should be removed, so it leaves them in place unless the user explicitly manually removes the item or removes the item type entirely. 

[TaylorJ]

Thank you for the information.  So if i am reading this correctly, then the board is not dynamic it is a point in time?